Improve Your Customer Interaction Management with Contact Center Solutions

Contact Center Solutions

  • Contact center solutions offer multichannel customer support including email, chat, voice, sms, call recorder, monitoring tool etc.
  • Contact center solutions are also preferred as customer interaction management solutions where all customer contacts are handled from a central point.
  • Contact center solutions can be used for inbound communication, outbound communication and the combination of both i.e. blended communication.

contact center solutions

IVR System

  • IVR System is a technology enabling customers to interact with a computer through voice to deliver high-quality customer service with multi-level IVR and intelligent routing.
  • IVR System is an inbound call center software that can be integrated with CRM to resolve the customer issues successfully because call center agents must have access to know the accurate caller details.
  • It enhances customer experience with robust self-service, multiple language support, real-time metrics, historical reporting and multiple telephone line support both on Analog & Digital.

Automated Outbound Dialer

  • Automated outbound dialer helps to effectively conduct outbound call for marketing campaigns & sales follow-ups for all verticals.
  • Outbound dialer also helps to increase the productivity of agents by lowering the waiting time, no of dropped calls and idle time of agents.
  • Basic features of outbound dialer are voice & screen recording, integration with ivr, advance system alerts via email or sms, least cost routing etc.

SMS Query System

  • SMS is a way to communicate with customers & pass on useful information in a targeted & efficient manner.
  • You can use this as sms alert system, business sms, promotional sms, sms query system, sms reminder, bulk sms etc.
  • Two-way sms communication using GSM Model & one way using Internet SMS Gateway.
  • Integration with external application and database like ERP, CRM etc.

Email Management Software

  • Email Management Software is the easiest way to manage customers or clients in an effective and efficient way.
  • It’s especially used for managing queries, complaint handling and other customer interaction.
  • Using this software, you can easily track your customer details and also view historical emails.
  • It also helps for auto response using predefined templates & managing the large volume of incoming emails.

Social Media Integration

  • Using social media integration, you can automatically share your post on different social media platforms like Facebook, Twitter, Pinterest, Google Plus, Linkedin, Stumble Upon etc.
  • Social media integration is a way to manage leads, complaints & queries on social media platform by responding to the comments posted on your company profile.
  • When social media members post comments on your social site pages then it shows on your page and also in your system as notification or pop up.

Voice & Screen Recorder

  • Voice & screen recorder helps you to record and stored calls, screens and messages for quality monitoring.
  • You can distribute the recorded voice, screen & messages via emails, chats, sms etc.
  • It provides the centralized view so that you can retrieve data from a single location.

Live Chat 

  • Live chat is the quickest way to handle customers efficiently.
  • Use live chat to convert more leads into customers.
  • Live chat is a way to understand & improve customer’s engagement strategies effectively.

Contact Center Solution is an all-in-one communication solution that helps you to improve customer interaction management with effective customer services. You can use contact center solutions for all industries like banking, finance, education, automobile, healthcare, telecom etc.