Contact Center Email Management Software
Apart from reaching out to customer care centers through voice, customers today prefer email for reaching out to contact centers or receiving replies to their queries. It is important for call centers to integrate email in their contact center software, using email management software for contact center to provide instant responses to the clients.
Our customer service email management software integrated with the call center software can help your agents handle all customer interactions from multiple channels. It also enables them to handle voice & non-voice interactions (email, chat etc.) simultaneously.
Features of Email Management Software for Customer Service
Color coded SLA
Auto Lead / ticket generation
Improve customer experience
Reduce operating costs
Omni-channel customer experience