Efficient Contact Center Software for Pathlabs

Effortless communication with feature-rich cloud based platform

• Communication Channels: Multi-channel interaction options via voice, chat, WhatsApp and social media for communication between customers and sample collection teams.
• Interactive Voice Response System: Multi-level allows people to navigate and access information e.g., different tests, lab reports etc. through voice commands self-service.
• Call Routing and Queuing: Intelligent call routing to appropriate departments or agents. Queue management in clinic call center helps to handle high call volumes efficiently.
• Integration with LIS and EMR: Seamless integration with laboratory information and electronic medical record systems facilitates real-time data sharing and retrieval.
• Real-time Notifications: Automated notifications through SMS, WhatsApp or email to confirm appointments, provide estimated arrival times, and send reminders.
• Quality Assurance and Monitoring: Tools for monitoring the pathology services include call and screen recording and measurement of key performance indicators.
• Data Analytics and Reports: Reporting tools generate insights into the efficiency of the entire process and identify areas for improvement and optimization.
• Scalability: The call center for path labs solution can be scaled up easily whenever the volume of home sample collection appointments increases.

Effortless Patient Engagement, Empowered Healthcare Conversations

• Appointment Scheduling Assistant: A virtual assistant that interacts with users to schedule sample collection appointments, considering their preferred date, time, and location.
• Automated Information Dissemination: Providing users with automated pre-appointment instructions, including fasting requirements and any specific preparations for tests.
• Location Confirmation: Verifying and confirming the user's address through conversational interactions, ensures accurate sample collection location details.
• Appointment Reminders: Medical clinics call center sends automated reminders via SMS, email or chat to users about upcoming home appointments.
• Interactive Instructions: Offering step-by-step guidance through conversational interactions on how to collect and handle samples before the collection team arrives.
• Real-Time Status Updates: Providing real-time updates on the status of the phelbo team, such as estimated arrival time and any delays or change in schedule.
• Customized Communication: Tailor conversations based on user preferences, contact center software for path labs ensures a personalized and user-friendly experience.
• Knowledge Base Integration: Offering instant responses to frequently asked questions about the process, requirements, and post-collection instructions.
• Automated Rescheduling and Cancellation: Allowing users to reschedule or cancel appointments through conversational interactions, providing flexibility and convenience to customers.

• Scheduling, Rescheduling and Cancellation: Allow users to schedule, request, reschedule or cancel appointments. Implement automated confirmations to streamline the booking process.
• Appointment Reminders: Send automated reminders and updates to patients through call center for pathlabs to reduce the likelihood of missed appointments.
• Pre-Appointment Instructions: Provide patients with pre-appointment instructions, such as fasting requirements, to ensure they are adequately prepared for tests.
• Real-Time Communication: Customers can chat with healthcare professionals through WhatsApp to ask questions or seek clarification on any concerns related to sample pickup.
• Results Delivery: Clinic call center solution helps to share test results securely with customers and ensures sensitive information is delivered in a confidential manner.
• Chatbot Integration: Implement a WhatsApp bot to handle common queries, provide information about the sample collection and guide customers about the basic procedures.
• Feedback and Surveys: Collect feedback from people about their experience, conduct surveys to gather insights into client satisfaction and areas for improvement.
• Emergency Notifications: Medical clinics contact center sends emergency notifications in case of urgent situations or changes about phlebotomist schedule.
• Educational Content: Share educational content and resources about the importance of various diagnostic tests, wellness tips, and guidelines for maintaining health.
• Two-Way Conversation: Facilitate inbound interactions, allowing people to initiate conversations when needed, creating a more interactive and patient-centric experience.
• Cost-Efficient Medium: Leverage WhatsApp as a cost-effective means of communication, particularly for reaching out to people who prefer messaging over traditional channels.

Enhancing Communication, Outreach and Shaping Wellness Journeys

• Social Networks Advertising: With contact center solution for path labs run targeted advertising campaigns on social platforms to reach specific demographics or geographic locations.
• Event Promotion: Promote events related to health awareness, wellness, or specific health campaigns to drive engagement and provide information about path lab services.
• Educational Content: Share informative content on social media platforms about the various diagnostic tests, the home sample collection process, and guidelines for preparation.
• User Testimonials: Encourage satisfied patients to share their experiences on social media. User testimonials can build trust and credibility among potential clients.
• Social Listening: Use tools to monitor conversations about sample collection, healthcare, and related topics to get valuable insights into customer sentiments and concerns.