Premium Call Center Software

Teckinfo’s call center solution offerings are designed to deliver technologies, software, and services that facilitate efficient and effective management of call centers. A perfect fit for all businesses, be it enterprise, startups or MSME, it can be used by organizations to handle incoming and outgoing customer calls to streamline call center operations to enhance customer service.

Organizations can digitally transform all business communications with our reliable and secure call center software which enable communication via multiple channels. Organizations have the flexibility to choose the type of deployment best suited for them i.e. Cloud, Hybrid or On Premises. Else they can consult with our experts anytime to get the best fit solution.

Overview

Cutting-edge Call Center Solutions with Innovative Features for Seamless Interactions, High Connectivity Ratio and a Significantly Enhanced CX

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Key Capabilities of Calling Software for Call Center

Businesses can choose the modules that best align with their specific needs and goals to create a tailored calling software for call center for their organization.

Inbound Call Center

Inbound

Smart and intelligent routing to efficiently manage incoming customer calls for an augmented customer experience.

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IVR Solution

IVR Solution

AI/ML technologies for IVR system, robust self-service IVR options, allow customers to navigate through menu options.

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automated calling system

Automatic Call Distributor

Automatically route incoming calls to the appropriate agent based on predefined rules for effective distribution.

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outbound dialer software

Outbound

Best in breed dialer (predictive, progressive, preview, click2call) to maximize right party contact for your outbound center.

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Auto Dialer

Auto Dialer

Best call center dialer with advanced dialling logic to reduce agent idle time, dropped calls and enhance agent efficiency.

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Voice Blast software

AOD / OBD / Voice Blast

Voice broadcasting software to make large volume calls to deliver pre-recorded voice messages, alerts and notifications.

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Remote Contact Center Software

Remote Agent

Work from home or work from anywhere agents enabled call center software for optimum utilization of remote agents.

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crm call center software

CRM Integration

Deliver enhanced CX through the entire customer journey with seamless integration of ID Cloud with leading CRM systems.

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Platform Security

Employ data masking & encryption to protect sensitive customer information and ensure compliance with data privacy regulations.

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Call Recording Software

Voice Logger

Voice and screen recording of all calls for quality assurance and training, also ensure all compliance requirements are fulfilled.

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Real Time Monitoring Software

Real Time Monitoring

Optimize performance & maximize efficiency with real time call monitoring, whispering, barging & call seizing options.

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automated calling system

Reports and Analytics

With extensive call center reporting capabilities our software solutions provide you complete visibility and control.

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Additional Features for Call Center Software

Roles and Rights Based Login

Our calling software for call center provides a comprehensive login system based on roles and rights ensuring secure access and seamless operations. With customizable user roles, you can define specific permissions and restrictions for each team member, enabling efficient management and safeguarding of sensitive data. Administrators can maintain control over data access by using this feature, while agents are provided with the tools necessary for success. Maintain customer data privacy and assign permissions to users at the system and campaign levels.

Contact Center Wallboard

A contact center wallboard is a visual communication tool used to display real-time information related to contact center performance. In a contact center, a wallboard can be used to display timely data related to ticketing systems, ERP, Web content etc. You can display data in text, images, video or graphical format. Our call center wallboard solutions can help your contact center in increasing your customer satisfaction quota, agent retention and increasing revenue. It is a technical tool which is meant to boost performance and productivity while displaying the technical analytics.

Alerts & Notifications in Contact Center

Automated alerts and notifications play an important role in keeping customers well-informed throughout the transactional journey. Alerts and notifications have become crucial to enhancing customer experience. Additionally, these alerts can be customized to indicate the health of the contact center, including disk space, system alerts, and application alerts. As a result, seamless communication through different channels can be provided by contact centers by creating automated alerts via SMS, email, and WhatsApp. Businesses can maximize customer engagement by taking advantage of these features and maintain efficient operations in its contact centers.

High Availability & Redundancy

Businesses need to be operational and available to their customers all the time. High availability is simply the ability to maintain operational continuity even during times of hardware or software failures. The importance of redundancy here is undeniable. Redundancy to put it in easy terms, means backup; the Plan B when unfortunate circumstances interrupt your primary service. High availability contact center software makes certain that unplanned downtime does not impact your revenue or displease your customer. ID Cloud provides high availability and redundancy at multiple levels. We use proprietary heartbeat services or Windows, Linux clustering service.

Scalable Contact Center Software

Today with customer expectations being all time high, companies need to invest in a scalable software for call center that is future proof and has high scalability. Our highly scalable voice call management software supports 10,000 SIP channels and a max of 3,500 Agents, 700 agents per CTI. ID-Cloud can be deployed in a number of ways to suit all kinds of requirements. Single setup with or without redundancy, multiple telephony with single CTI, multiple telephony with multiple CTI and hosted are all possible with our product. We have proven and demonstrable call center software setups in India and across the globe.

Take your Contact Center to New Heights with ID Cloud Solutions

Supercharge your call center with ID Cloud Solutions. Experience the power of cutting-edge technology, harness multiple resources and intelligent analytics. Optimize customer interactions, increase agent productivity, and elevate customer satisfaction to unprecedented heights. Seamlessly integrate with existing systems, scale effortlessly, and unlock the full potential of your contact center operations with our AI powered solutions.

Collaborative Communication
By combining artificial intelligence with human expertise, collaborative intelligence enhances call center software. With its AI algorithms, call routing, sentiment analysis, and knowledge retrieval are streamlined, while agents are empowered with personalized and real-time guidance. Customer experiences are augmented, efficiency is improved, and customer queries are resolved more effectively as a result of this collaboration.
Conversational AI

With intelligent virtual agents capable of processing and understanding natural language, conversational AI transforms call center software. AI-powered bots provide personalized recommendations, automate routine tasks, and facilitates self-service for customers. Bot enabled IVR’s enable efficient call routing, reduce wait times, and enhance customer satisfaction by delivering seamless and contextually relevant conversations, ultimately optimizing the overall call centre performance.

Resource Optimization

Resource optimization in call centres involves leveraging technology and data-driven strategies to maximize the efficiency and productivity of human agents. This includes resource management tools for scheduling calls, skill-based routing to match agents with appropriate tasks, performance analytics to identify areas for improvement, and training programs to enhance agent skills. These optimization efforts lead to better resource allocation, reduced costs, and improved customer service.

Multi-Channel Solution

Businesses can interact with customers via voice, email, live chat, social media, WhatsApp, and SMS through multi-channel contact center solutions. These channels can be integrated into a single platform, allowing seamless customer support and engagement. In addition to increasing customer satisfaction and loyalty, our solution helps improve customer convenience, boost response times to provide a consistent experience across channels.

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    See Frequently Asked Questions

    What is a call center solution?

    A call center solution is a software-based platform or system that enables organizations to handle and manage incoming and outgoing customer calls efficiently. Among its features are call routing, interactive voice response (IVR), automatic call distribution (ACD), call recording, real-time analytics, and integration with customer relationship management systems (CRMs).

    Yes, our software solutions can integrate multiple communication channels, including email, live chat, social media, and SMS. Customers can reach out using the channel they prefer, and agents can manage and respond to inquiries across multiple channels from a unified interface.
    Our software is designed to improve customer service by ensuring calls are handled promptly and routed to the right agent. The software allows agents to access customer information quickly, enables personalized interactions, and provides tools for monitoring and improving agents' performance.

    Teckinfo’s ID Cloud software offers integration capabilities with popular CRM systems, help desk software, and other business applications. This facilitates seamless flow of customer data and improves efficiency.

    Pricing for call center software differs depending on factors such as the number of agents, features included, and the provider. Common pricing models include per-user licensing, usage-based pricing, and subscription plans.

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