Voice Logger System
In today's business landscape, Quality of Service (QoS) and customer experience define your brand. For quality monitoring, training and regulatory compliances, voice recording system for call center is an essential requirement in any call center software. Capturing and analyzing customer interactions is crucial for enhancing customer service, ensuring compliance, and gaining valuable insights.
With its inbuilt recording solution for call centers InterDialog UCCS enables organizations to adhere to all compliances and also has an option for screen recording. With centralized repository of all voice logs created with the call center voice logger system, it’s easy to maintain and retrieve all voice files and have a central control in case of multiple branches set up.
What is Voice Logger Software?
It’s a software tool to connect phone networks and log all voice communications. It facilitates call centers to record all inbound and outbound business calls and store the voice files in system. These recordings can be used for agent’s performance evaluation and dispute resolution. Any organization that relies on voice communication can benefit from using a call logger.
Key Features of Call Recording Software
- Supports SIP, Analog, ISDN PRI for Voice: Supports multiple voice communication protocols and interfaces, including SIP, Analog, and ISDN PRI. This allows businesses to record and store voice interactions from various sources such as VoIP systems, analog phone lines, and ISDN PRI connections.
- Automatic Call Recording: Automatically records all inbound and outbound calls, ensuring that no important interactions are missed. Every conversation is securely captured and stored for future reference and analysis.
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Supports Screen Recording: Capture and record not only the audio of voice interactions but also the visual content displayed on agent computer screens. Have a comprehensive record of the entire interaction, including any on-screen actions, application usage, or data entry with a screen recording software.
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Encryption: Inbuilt tool to protect voice record data by transforming it into an unreadable format using cryptographic algorithms. Encrypted data is securely stored and can be accessed only by authorized personnel with the appropriate decryption keys.
- Event Driven Recording: Selectively capture and store voice data based on predefined events or triggers. Record all calls or selectively record based on predefined criteria such as agent ID, customer type, or call duration. Focus on capturing relevant portions of conversations, save storage space to facilitate efficient retrieval.
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Trunk Side Recording: Call recording software captures voice communications directly from the telephony network's trunk lines. It provides comprehensive, centralized and continuous recording of all phone calls passing through the trunks.
- Rule Based Recording and Email: Enables organizations to automatically record specific voice interactions based on predefined criteria, optimizing storage space and focusing on relevant conversations. Email integration allows for easy and secure sharing of recorded voice files via email, facilitating collaboration, analysis, and compliance needs.
- Tagging for Quality Monitoring: Allows users to assign labels or tags to recorded voice interactions. Tags are used to categorize calls based on specific criteria such as call quality, agent performance, or customer satisfaction. Enables easier evaluation, analysis, and reporting of recorded calls, facilitating performance tracking, training, and coaching efforts.
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File Compression in WAV and MP3 Formats: File compression in WAV and MP3 formats reduces the size of recorded audio files without significant loss of audio quality. It allows for efficient storage and transmission of voice data to strike a balance between file size reduction and audio quality. Compressed files can be easily played back and are compatible with various devices and software applications.
- Minimizing Your Risk: Strong data security measures, ensure compliance with regulations, maintaining system reliability, help protect data, mitigate potential disruptions, and safeguard your organization's reputation.
Monitor Calls Easily with Teckinfo's Call Logger Solution
Schedule a demo now to learn more about how our voice logger solution can benefit your organization.
Advantages of using Voice Recording Software
Transform your contact center operations by harnessing the power of recorded calls. Leverage Teckinfo’s InterDialog voice logger inbuilt in call center software to capture, store, and analyze your voice communications effectively, ensure compliance, enhance customer service, improve internal trainings and coaching and gain valuable insights to drive business success.
What Our Customers Say
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See Frequently Asked Questions
What types of organizations use voice loggers?
These are commonly used by various organizations, including call centres, customer service departments, financial institutions, healthcare providers, emergency services, government agencies and many more.
How does it work?
A voice logger works by connecting to the communication system, such as a phone line or GSM gateway network, and capturing audio data from conversations. It typically records both sides of the conversation and stores the audio files for later retrieval and analysis.
Can call loggers integrate with other systems?
Yes, our recording software can be integrated with other communication systems and popular, leading CRM applications and helpdesk ticketing system software.
How can voice recordings be used for quality monitoring and training?
These voice files serve as valuable tools for quality monitoring and employee training. They can be reviewed to assess agent performance, identify areas for improvement and provide targeted feedback. The recordings can also be used for training purposes, showcasing best practices or as examples for training programs.
For how long should the phone call recordings be stored?
The storage duration for voice recordings can vary depending on organizational policies, regulatory requirements, and business needs. Some organizations retain recordings for a few months, while others may keep them for several years. It is essential to determine the specific retention period based on legal obligations and operational requirements.
