Click to Call Software Solution

Teckinfo brings seamless communication to the digital realm with its click to call solution. Bid goodbye to tedious dialing and annoying hold times – simply say hello to instant connections with just a single click. By integrating our click2call API buttons with your CRM applications, lead management software, 3rd party application marketing or other marketing tools connect your knowledgeable agents instantly with your customers in real-time.

With our cutting-edge calling solution, we empower businesses to optimize their customer interactions, enhance customer engagement, improve response rates, and streamline their communication processes. Experience improved conversion rates as agents are quickly connected to potential customers and guide them through their acquisition journey. Increase customer satisfaction with prompt support, efficient query resolution, and personalized assistance.

Overview

Instantly Connect, Effortlessly Communicate. Click to Call - Your Shortcut to Seamless Conversations, Just a Click Away

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What is Click-to-Call

What is Click to Call?

Click-to-call or click-to-talk, is a digital communication tool that allows businesses to connect with their customers in real-timeby simply clicking a button, rather than manually dialing a phone number. As part of the call center software capabilities, agents are enabled to initiate customer calls promptlyand easily by simply clicking a button on a digital application be it a CRM software customer page or lead generation software application page or mobile app to make a call.

Main Uses of Click-to-Call Solution

Sales and Lead Generation

Click2call solution is a powerful tool for sales and lead generation. Businesses can place click-to-call buttons on their existing CRM applications, lead generation tools and other digital applications, allowing sales representatives to connect directly with potential customers thereby simplifying the process of engaging with leads, answering questions and closing sales.

Debt Collection

Implementing this solution within a debt collection software platform, allows collection executives to initiate calls with debtors by simply clicking a button, keeping sensitive data viz: customer mobile number, credit card number and other accounts related information secure. It also eliminates the need for manual dialing, improves process efficiency and reduces the time spent on administrative tasks.

Mobile Applications

It is especially useful in mobile applications. By implementing this feature, app users can easily contact customer support teams, make inquiries, schedule appointments, initiate emergency calls or connect with service providers without the need to manually dial numbers.

Key Features of Click to Dial

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  • Effortless Connection: Simply click on a button or link to initiate a call directly from your CRM application or mobile App. Eliminate the need for manual dialling.
  • Instant Call Initiation: When users click on the click-to-call button or link, the solution initiates the call immediately, minimizing any delays or friction in connection.
  • Seamless Integration: With easy-to-customize and implement APIs businesses can integrate our click to dial solution with their CRM or lead management tool and also mobile app to capture and manage call data, customer information, and call history in a centralized location.
  • Customizable and Engaging: Appearance and placement of the click2call button can be customized to align with UI requirements and optimize user engagement.
  • Mobile-Optimized: Optimized for mobile responsiveness it ensures feet on street users can easily initiate calls from their smartphones or tablets, maximizing accessibility and ease of use.
  • Customizable Call Handling: Businesses may have specific requirements for call handling, such as call recording, call queuing, or interactive voice response (IVR) menus. Our solution can be customized to accommodate these needs.
  • Security and Privacy: Data masking, encryption protocols and compliance with data protection regulations.

Get in touch to know how our click to call software can connect your agents and customers with a single click.

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Benefits of Click2Call Software

Improved User Experience

Enhances the user experience by providing a convenient and instant way for agents to connect with your customers. Eliminates the need for manual dialling.

Improved Efficiency and Productivity

Automates the dialling process, saving time for both customers and your team. Agents can handle calls more efficiently, resulting in increased productivity and reduced wait times for customers.

Integration with CRM Systems

Capture call data, track customer interactions, gather lead information, and align marketing campaigns with call activities to streamline your customer relationship management processes.

Increased Sales Opportunities

With click2call software, businesses can capture sales opportunities at the peak of customer interest. By providing an easy way to connect, businesses can engage in sales conversations, offer personalized recommendations, and close deals more effectively.

Enhanced Mobility

Agents can easily click calls from their smartphones or tablets, giving them the flexibility to reach out to your customers on the go and vice-versa.

Improved Conversion Rates

By simplifying the process of initiating a phone call, conversion rates are increased. Enabling customer to easily contact a business representative from the mobile app and ask questions, enhances the possibility of them making a purchase.

Cost and Time Savings

Simplifying the dialling process reduces the need for agents to manually dial numbers and results in cost savings and improved productivity.

Multi-channel Communication

Click-to-dial solutions can be integrated with other communication channels, such as email, chat, WhatsApp etc.

Scalability and Flexibility

Scale as your business grows, accommodate growing call volumes and expanding customer bases. Allows businesses to customize call handling, routing and other features to align with specific business requirements.

Boost Sales by Utilizing Click to Call Service

Implementing our click-to-call solution can have a significant positive impact on your customer satisfaction goals, sales performance, and operational efficiency. It empowers businesses to respond promptly and effectively engage with customers, and build stronger relationships with their clientele. Moreover, this solution streamlines the sales processes, leading to increased conversions and revenue generation. By enabling instant phone communication with just one click, it eliminates the barriers of traditional phone calls and enhances the overall customer experience. With its convenience, accessibility, and ability to bridge the gap between businesses and customers, click2call proves to be an invaluable tool in today's digital landscape. By embracing this innovative technology, businesses can stay ahead of the competition and deliver exceptional customer service in the most efficient way possible.

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    See Frequently Asked Questions

    What is a click to call solution?

    A click-to-call solution is a technology that allows users to initiate a phone call by clicking on a designated button or link. It enables instant connection between customers and businesses, facilitating real-time communication over the phone.

    When a user clicks on the click2call button or link, the solution triggers a call initiation process. The user's phone number is either automatically dialed or displayed for manual input. The call is dialled and when connected, allows the user to communicate with the business representative.
    Yes, click-to-dial software can be integrated with various communication systems, such as customer relationship management (CRM) software, call center platforms, or mobile apps. This integration enables businesses to streamline their communication processes and leverage existing infrastructure.

    Yes, our click2call solution can be tailored to safeguard customer information with security and data privacy measures in placeduring the call initiation and communication process.

    Click2dial solution helps businesses to instantly connect with customers, and helps to enhance conversion rates and response time.

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