InterDialog UCCS - Best Call Center Software
Teckinfo offers robust on-premises contact center deployment option enabling businesses to have complete ownership and management control of their infrastructure to ensure a unified customer engagement and maintain full control over your critical operations and sensitive data.
InterDialog UCCS the best call center software, is an omni-channel solution where all telephony and hardware, software and systems including servers, networking equipment are physically located, deployed, and managed inside your place. Though businesses need to invest in hardware and other infrastructure systems, it gives them more control over their functions, over server security and data. It is the preferred mode of deployment if security and high scalability are the primary concerns. An on-premises setup also makes sense if the site lacks in a reliable, low latency internet connectivity to cloud services whereas an in-premises deployment makes sense because businesses can have more control over low-latency connections and better call center management.
What is an On-premise Call Center Setup?
It refers to setting up and managing your contact center infrastructure within your own establishment, rather than relying on cloud-based solutions. It provides you with greater control over security, customization, and data management. Industries with strict regulatory compliance needs, such as finance, healthcare, and government, benefit from in-premises solutions.
Key Capabilities of On-Premises Contact Center Deployment
- Complete Control: It gives you full control over contact center infrastructure, including hardware, software, and network components, facilitates customization and need based configurations to meet specific business needs.
- Data Security and Compliance: Offers robust security measures, access controls and data encryption methods to protect sensitive customer information. Ensures compliance with industry regulations.
- Integrations with Existing Systems: Our best call center software can integrate with existing telephony systems, customer databases, popular CRM platforms and other 3rd party applications.
- Integration with Telephony Infrastructure: Can be integrated with existing telephony infrastructure, including private branch exchange (PBX) systems, voice gateways, and Interactive Voice Response (IVR) systems.
- Advanced Call Routing: Our solution includes intelligent automatic call distribution, skills-based and other routing methods based on predefined rules.
- Customized Reporting and Analytics: As a leading call center solution provider we give you comprehensive, customizable reports and analytics to suit specific business needs.
- Intelligent IVR: Advance interactive voice response systems allow customers to interact using voice or keypad inputs including self-service options without agent involvement.
- Agent Productivity Tools: Screen pop-ups, call scripting and option to build a knowledge base empower agents to provide efficient and personalized customer service.
- Customization and Scalability: Ability to adapt to changing business needs as per current requirements, add, or remove hardware and software components, ensuring scalability as business grows.
- High Availability and Reliability: Offers greater control with reliability and redundancy with option for redundant systems and disaster recovery mechanisms to minimize downtime and ensure uninterrupted service.
Elevate your customer service game with security of an on-premises call center. Set up your free demo today!
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What are the benefits of choosing an in-house call center?
Our best contact center software provides you enhanced data security, customization capabilities, compliance adherence, and direct control over hardware and software configurations. It is suitable for organizations with specific regulatory requirements or those seeking maximum control over their contact center environment.
How does an on-premises software differ from cloud-based options?
Unlike cloud-based contact centers, which rely on remote servers and third-party infrastructure, on-premise solutions involve hosting all hardware, software, and data on-site. This gives you more control but requires greater initial investment and ongoing maintenance.
What are the security considerations with on-premises deployment?
InterDialog UCCS provides a higher level of data control and security, as data remains within your own infrastructure. However, it's essential to have robust security measures in place, including firewalls, encryption, regular updates, and access controls, to ensure data protection.
What kind of maintenance is required for an in-premises setup?
It requires ongoing maintenance, including hardware upkeep, software updates, security patches, and troubleshooting. This can be managed by your in-house IT team or outsourced to a Teckinfo Solutions Pvt. Ltd.
