Contact Center Text to Speech

Text to speech (TTS) is a speech synthesis technology that converts text-based information into audio output that sounds like a human voice. TTS technology can be used to provide a personalized experience for customers, without requiring assistance from live agents. Typically utilized in tandem with an IVR system, it can provide personalized information to callers. E.g., greeting a customer by name, providing account information, confirming details of an order, payment, or appointment, or giving a special offer message.

It can also be used quite effectively for outbound process viz: for “unattended outbound” or “broadcast” campaigns to deliver important customer information without using agent resources. Teckinfo’s innovative approach empowers businesses with advanced solution offerings to help them transform the way they communicate with their customers.

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What is Text to Speech Technology?

TTS technology is a system that converts written text into spoken words. It utilizes advanced algorithms and natural language processing techniques to generate lifelike voices that closely resemble human speech.

What is text to speech technology?

TTS technology is a system that converts written text into spoken words. It utilizes advanced algorithms and natural language processing techniques to generate lifelike voices that closely resemble human speech.

Use Cases of Text 2 Speech in Call Center

Self-Service IVR Systems

Implementing it in interactive voice response systems allows businesses to provide automated customer support, answering common queries and guiding callers through various options without the need for human intervention. Businesses can efficiently handle a large volume of incoming calls from customers seeking assistance or information. Pre-recorded voice prompts guide callers through various options, allowing them to select the appropriate department or service. Integrating text2speech technology into an IVR system enhances its flexibility and reduces the need for constant recording updates. Instead of hiring voice actors to record each prompt in different languages or accents, the contact center can generate natural-sounding speech from text. This ensures consistent and up-to-date voice prompts without the hassle and cost of recording sessions. E.g. When a customer calls for support, the IVR system can greet them with a personalized message such as, "Hello, [Customer's Name], thank you for calling. How may I assist you today?" The TTS engine can dynamically insert the customer's name into the greeting, creating a more personalized experience.

Multilingual Support

This technology facilitates businesses to overcome language barriers by translating and vocalizing content in different languages. This is particularly useful for companies targeting customers from diverse linguistic backgrounds. It can play a crucial role in providing multilingual support without the need for a large team of bilingual agents. The same TTS engine can be used to convert text into various languages, enabling the contact center to serve customers in their preferred language.

Outbound Notification and Alerts

Businesses often need to send out automated notifications and alerts to customers regarding appointment reminders, order status updates, or service outages. TTS can convert the relevant information into spoken messages, which can be delivered via pre-recorded calls. This approach adds a personal touch to the notifications and can improve customer engagement. It enables the use of dynamic survey scripts that can be updated as needed instead of relying on traditional pre-recorded messages. Survey creators simply update the survey text by typing the survey questions.

Voice Assistance

Integrating text-to-speech into virtual assistants or chatbots enables businesses to offer voice-driven customer support, providing quick responses and personalized interactions.

Key Features of Text-to-Speech Converter

  • Natural and Lifelike Voices: Generates high-quality, natural-sounding audio, using voice generator, that closely resemble human speech, creating a more engaging and authentic customer experience.
  • Real-time Applications: Enable real-time text 2 speech functionality for applications like virtual assistants and voice bots. Provide instant responses and support to customers, enhancing their overall satisfaction.
  • Multilingual Support: Supports a wide range of languages including English, Hindi, and Indian accents, allowing businesses to communicate effectively in a language customers understand. Eliminates the need for one or more humans to speak and record the content with the accent of a native speaker.
  • Personalized IVR: Customize the speech and the voice modulation depending on the kind of product or service and the nature of the campaign. Create interactive voice response systems and automated prompts that deliver personalized and dynamic experiences for customers.
  • Outbound Calling Support: Integrate text-to-speech converter for outbound calling campaigns, enabling personalized outreach at scale.
  • Voice Customization: Flexible voice customization options, including pitch, speed, volume, and more. Tailor the voice characteristics to align with your brand identity and create a unique customer experience.
  • Fast Conversion: Quick and accurate conversion of written text into spoken words, enabling efficient delivery of audio content.
  • Seamlessly Switch to Human Agents: Smoothly transition between virtual and live agents, while maintaining interaction continuity and reducing customer frustration.
  • Integration: Can be integrated with existing systems, popular CRM systems, and other applications to provide an enriched experience.

Elevate communication and engagement in your call center with text-to-speech. Call now to discover more!

Explore the Benefits of using Text2Speech Software

Enhanced Customer Experience

By delivering natural and lifelike voices, our solution creates a more engaging and personalized experience for customers, improving overall satisfaction and loyalty.

Improved Accessibility

With multilingual support and compliance with accessibility standards, it ensures that individuals with visual impairments or reading difficulties can easily access information through audio output, promoting inclusivity and accessibility.

Time and Cost Savings

Automating the process of generating audio content saves time and resources for businesses. Our fast conversion capabilities and cloud-based infrastructure enable efficient and cost-effective operations.

Scalability and Flexibility

TTS system is designed to scale effortlessly, allowing businesses to accommodate changing demands and handle increased call volumes without compromising quality or performance.

Seamless Integration

Best text2speech solution seamlessly integrates with existing contact center software, CRM systems, and other applications, eliminating the need for complex and time-consuming integration processes.

Personalized Branding

Customize the voice characteristics to match your brand identity and create a unique voice for your business. This helps reinforce brand recognition and consistency across customer interactions.

Increased Efficiency

By automating voice-based interactions and processes, businesses can streamline operations, reduce manual efforts, and allocate resources more efficiently, ultimately boosting productivity and operational efficiency.

Real-time Interaction

Enable real-time text to speech functionality for applications like live chat, virtual assistants, and voice bots. This allows businesses to provide instant responses and support, improving customer engagement and satisfaction.

Actionable Insights

Our solution provides analytics and insights into customer interactions, such as sentiment analysis and customer preferences. These insights enable businesses to make data-driven decisions and refine communication strategies.

By leveraging text to speech software, businesses can transform their call centre operations, deliver exceptional customer experiences, and drive significant business benefits. It empowers businesses to save time and costs, improve accessibility, streamline operations, and gain valuable insights for strategic decision-making. Experience the power of TTS solution to transform your business and elevate customer engagement to new heights. At Teckinfo, we are committed to delivering exceptional solutions that transform the way businesses communicate with their customers. Enhance your contact center operations, elevate customer experiences, and drive business growth with ID Cloud unified software platform. Contact us today to learn more about our offerings and how we can cater to your specific requirements.

What Our Customers Say

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    See Frequently Asked Questions

    How can text 2 speech benefit my business?

    It offers several benefits for businesses. It enhances the customer experience by delivering natural and engaging voice interactions. It improves accessibility for individuals with visual impairments or reading difficulties. It saves time and costs by automating the process of generating audio content.

    Yes, our solution allows voice customization. You can adjust variables such as pitch, speed, volume, and more to match your brand's personality and create a unique voice for your business.

    Absolutely. Our solution supports multiple languages, enabling businesses to communicate effectively with customers around the world and break language barriers.

    Yes, TTS solution is designed to seamlessly integrate with your existing contact center software, customer relationship management systems, and other applications. This ensures a smooth implementation process and allows you to leverage the benefits of text-to-speech within your current infrastructure.

    Yes, our text 2 speech solution supports real-time applications such as live chat, virtual assistants, and voice bots. It enables instant responses and support to customers, enhancing engagement and satisfaction.