Cloud Call Center Software
Premium Cloud Contact Center Solutions to create intelligent experiences
and help companies innovate their service offerings.
Teckinfo is a leading provider of cloud based contact center, hybrid contact center & on premise contact center solutions. ID CLOUD, our cloud based unified contact center software, is a comprehensive solution comprising of cloud call center software for inbound/outbound, work from home agent (WFH), powerful dialer, self service IVR software, voice logger, call center wallboard, integration of all channels e.g. voice, email, WhatsApp, social media e.g. facebook, twitter etc, chat, chatbot, voicebot & WhatsApp bots, mobile app for feet on street (FOS) staff & many more powerful features. Helpdesk, Ticketing and Lead Management software help add value to enhance customer delivery. We also specialize in delivering ready to use Industry Specific CIM solutions. Our calling software for call center is used by various leading BPO's in India. Our solutions focus on mobility & security Enterprise Startup SME that enables them to deliver customer experiences that matter.
ID CLOUD is scalable & secure Contact/Call Center Software equipped with powerful CTI, an intelligent Dialer, Unified Q (ACD), Unified Agent Management, Supervisor Monitoring, Reporting, Wallboard etc.
It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience. 
managing leads. With omni channel lead capture and unified view it enables organizations to efficiently manage all leads leading to better sales.