Call Center Software
We create intelligent experiences and help companies innovate their service offerings.
It’s been our constant endeavour to work on leading edge technologies and help our customers maximize efficiency and productivity across all quarters which has enabled us to establish long standing relationships with customers. At Teckinfo we provide reliable, robust and scalable solutions with the help of our extensive domain knowledge and adept team. Even in these difficult times we have helped many companies keep their customer service going with remote agent(WFH) setup and helpdesk support .
Teckinfo is a leading provider of unified contact center software solutions (comprising of call center software for inbound/outbound, work from home agent(WFH), powerful progressive, preview & predictive dialer, IVR software, voice logger, call center wallboard, integration of all channels e.g. voice, email, WhatsApp, social media, chat with chatbot, mobile app for feet on street(FOS) staff & many more powerful features) along with Helpdesk, Ticketing and Lead Management software. Not only do we provide contact center software and helpdesk software, we also specialize in delivering industry Specific CIM solutions. We have delivered customized solution offerings to more than 30 industry verticals like Insurance, Banking, BPO, Telecom, Education and Healthcare among various others. We have a dedicated 24 X 7 Help desk & we provide multichannel support. Our solutions focus on mobility, security and customer leverage that enables us deliver customer experiences that matter.
Customer Interaction simplified, is what sums up Teckinfo’s products and services!!
InterDialog UCCS - a robust call center software that helps organizations provide a seamless customer experience across all interaction channels.
InterDialog UCCS is a highly scalable Contact/Call Center Software equipped with powerful CTI, an intelligent Progressive, Preview, Predictive Dialer, Unified Q (ACD), Unified Agent Management, Supervisor Monitoring, Reporting, Wallboard, Redundancy & High Availability.
Apart from the powerful features, InterDialog UCCS seamlessly integrates with third party applications. Simply put, It is a Unified Contact Center Software to change the customer experience from a better yesterday to a smarter tomorrow.
Activdesk Helpdesk Software is an intelligent ticketing software for omni channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.Read more
ActivLead Lead Management Software is a comprehensive lead management system for effectively capturing, distributing and managing leads. With omni channel lead capture and unified view it enables organizations to efficiently manage all leads leading to better sales.
Display of information to passengers at airports, metros and other travel hubs is very important. BlazonPro suite of products with information display software (FIDS, PIDS, IDS) and automatic announcement system (AFAS, PAS, AAS) is a complete solution to manage flow, display and announcement of critical information at the airports, metro, railway stations, bus terminals, shopping malls, BPO’s (wallboard), retail outlets, stadiums and hospitals etc.
IVR Edge is a highly scalable ivr system to handle large volume of calls and it works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. It can support mutiple telephone lines both on analog and digital and can be integrated with any type of database, be it for banking, telecom, insurance, travel, payment gateway etc. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality.
- " Teckinfo did an amazing job and we wholeheartedly recommend them to all colleagues and associates.A team full of cutting-edge talent, dedication and passion for providing converged voice and data solutions...... "
- Mr. Ali Moidu - Dubai Technologies
- " After Experimenting with many solution providers we selected Teckinfo's InterDialog UCCS. We have been very pleased with the solution and support. We recommend Teckinfo as an efficient and customer oriented partner for all contact center requirements......... "
- Nicholas Ng'ang'a, IT Director, Horizon Contact Centers Ltd
- " We will give them the highest star rating on their product's stability, versatility, scalability and ease of use, speed to deliver and service.We recommend Teckinfo to all such businesses who need a lifetime strong technology partner....... "
- Abhinav Arora, Director & CEO, Eureka Outsourcing Solutions
- " We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding...... "
- Nitin Sawhney - LWCCS
- " Teckinfo's state of the art product helped us scale up our business operations."
- Subhash Palsule, Director, Panalinks
- " By providing excellent support services, Teckinfo helps us run our business with minimum downtime. "
- Deepak Malhotra, Dee Call Solutions
- "Teckinfo products and solutions are flexible, scalable and extremely user friendly."
- Mohan Lal
- "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
- Nitin Sawhney, Live Wire Contact Center
- "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
- Sushanth Raghavan, Senior Manager
Operations - Phone & Dialer Systems
- "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
- Pace Setters Business Solutions Private Limited
Along with our powerful and robust products we have CIMs and CRM for more that 25 verticals backed by strong domain knowledge that help customers derive the best out of our products and solutions.
Partner ProgramConcerted business partnerships and synergized expertise defines the success our Channel partner program, as we together can endeavor to bring a plethora of technology / industry / function based solutions to customers across the globe.
Who We Partner WithAs a Microsoft Gold Software Development Partner; Teckinfo has continuously invested on training its Engineers on various Microsoft Products. These investments have helped Teckinfo to develop / customize Solutions for its Customer needs.
Headquartered in New Delhi, India, we have implementations in over 70 cities
across the country with offices/ site locations in all major metros. Our international implementations spread across Southeast Asia, Middle East and