Revolutionizing Contact Center Landscape

Simplifying customer interactions for enhanced experiences with innovative call center solutions.

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28+ Years of Innovation

Cloud / Hybrid / On Premise

Premium cloud call center is ideally suited for all your unique and diverse business communication needs.

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Deployment Options

Helping in Digital Transformation

With AI and other contact center technology, we help you to unlock new possibilities for your business.

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Cutting Edge Solution

Omnichannel

Voice and Non Voice

CCaaS Platform

On Cloud and Hybrid

Technology

Conversational AI, ML, NLP

Our Premium Offerings

Unified Call Center Solutions

By implementing advanced call center solutions, organizations can streamline their communication processes, enhance customer service, and equip agents with indispensable tools for efficient and personalized support across various channels. This integrated approach significantly boosts overall business performance.

Inbound Call
Handling

With automatic call distribution and smart routing, boost FCR

Interactive Voice
Response

Self service, multi level, agent assisted, dynamic IVR system

Auto
Dialer

Maximize sales and collections with better call connectivity

CRM
Integration

Ready connectors, seamless connectivity, Zoho, Leadsquared etc.

Platform
Security

Safe and reliable solution, data privacy, masking and encryption

Digital
Transformation

Integrate voice, email, chat, soical media, unified agent desktop

Whatsapp
Business API

Engage customers, share documents, multimedia capabilities

Voice Bot
Solution

AI enabled conversation module, ML, ASR, TTS, NLP, NLU

Conversational
Chat Bot

Virtual assistants to handle routine queries, free up human agents

Sentiment
Analysis

Comprehend emotions of clients, e.g. positive, negative or neutral

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Why Teckinfo

Powerful Cloud Call Center Software

Strengthen your business journey with the perfect synergy of advanced conversational AI and cutting-edge call center solutions. Achieve unparalleled efficiency and customer satisfaction as you embrace our comprehensive software for long-lasting success.

Empowering Organizations to Deliver Exceptional Customer Service

Manage digital channels like email, chat and social media along with voice
Deploy chatbots and virtual assistants to provide instant responses
Commitment to high availability, improving overall responsiveness
Stay at the forefront of technological advancements and industry trends

Deployment Options

Cloud Contact Center Software

Simple, Secure and Scalable Cloud Call Center for Exceptional Customer Connections

On Premises Call Center Software

Secure, Own and Control for Critical Operations and Improved Efficiency

Hybrid Solution for Calling

Flexibility and Control for Seamless Operations across Multiple Locations

SOLUTIONS WE’RE OFFERING

Solutions by Business Type

Startups

Explore efficient and seamless options with contact center as a service for quick and easy deployment

MSME/SMB

Cost effective, ready to use solutions to efficiently manage multichannel customer interactions for MSME/SMB

Enterprise

Scalable and secure omnichannel software with AI/ML technologies, for sustainable business growth

0+

Years of Innovations

About Our Company

We help companies innovate their service offerings

We are a leading call center, help desk and lead management software product company. We tailor, manage and scale cloud solutions for organizations. Our contact center technology focuses on mobility and security to enable better customer experience.

Our People

Experienced team to deliver outstanding quality for clients

Customer Support

Instant help, delighted users, our commitment to excellence

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Read about our latest news in the press and be a part of our story!

Partner Program

Join us for a remunerative partnership & explore new business opportunities. You have the option to be a reseller, consultant, channel or a referral partner.

Explore more solutions to enhance CX

With state-of-the-art cloud call center technology, our customized customer interaction management solutions backed by deep domain knowledge cater to diverse industries and functions.