Revolutionizing Contact Center Landscape

AI-powered Unified CX platform that enables enterprises to deliver intelligent, personalized, and seamless customer experiences across every touchpoint.

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30+ Years of Innovation

Cloud / Hybrid / On Premises

Deploy your contact center your way with Cloud, Hybrid, or On-Premises Built to match your business needs.

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Deployment Options

Unified CX,
Powered by AI

Deliver intelligent CX with AI-powered automation, omnichannel engagement, and real-time insights.

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Cutting Edge Solution

Omnichannel CX

Voice, Digital, CRM. One Platform

CCaaS Platform

On Cloud and Hybrid

AI and Automation

AI Assist, AQM, NLU, ASR, TTS

Our Premium Offerings

Unified Customer Experience Platform

Unified CX Platform unifies every customer interaction in one intelligent workspace, enabling omnichannel engagement, faster resolutions and personalized experiences. AI-powered automation and real-time insights empower agents, improve efficiency, boost customer satisfaction and drive business growth.

Inbound Call
Handling

With automatic call distribution and smart routing, boost FCR

Interactive Voice
Response

Self service, multi level, dynamic, AI-driven IVR system

Auto
Dialer

Maximize sales and collections with better call connectivity

CRM
Integration

Ready connectors, seamless connectivity, Zoho, Leadsquared etc.

Platform
Security

Safe and reliable solution, data privacy, masking and encryption

Digital
Transformation

Integrate voice, email, chat, soical media, unified agent desktop

Whatsapp
Business API

Engage customers, share documents, multimedia capabilities

Voice Bot
Chat Bot

AI enabled conversation module, ASR, TTS, NLP, NLU. Free up your agents

Agent
Assist

Deliver real-time guidance, suggestions and next-best actions with AI assist

AI-powered
Qms

AI-Driven Conversation Intelligence for Better CX and Conversions

Talk to Our Experts

Why Teckinfo

Powerful Cloud Call Center Software

Strengthen your business journey with the perfect synergy of AI-powered conversational intelligence, intelligent call center solutions, and unified CX. Achieve unparalleled efficiency, personalized customer experiences, and higher customer satisfaction with our comprehensive AI-driven platform designed for long-lasting success.

Empowering Organizations to Deliver Exceptional CX

Manage digital channels like email, chat and social media along with voice
Deploy voicebots and virtual assistants to provide instant responses
Commitment to high availability, improving overall responsiveness
Stay at the forefront of technological advancements and industry trends

Deployment Options

Cloud Contact Center Software

Simple, Secure and Scalable Cloud Call Center for Exceptional Customer Connections

On Premises Call Center Software

Secure, Own and Control for Critical Operations and Improved Efficiency

Hybrid Solution for Calling

Flexibility and Control for Seamless Operations across Multiple Locations

SOLUTIONS WE’RE OFFERING

Solutions by Business Type

Startups

Explore efficient and seamless options with contact center as a service for quick and easy deployment

MSME/SMB

Cost effective, ready to use solutions to efficiently manage multichannel customer interactions for MSME/SMB

Enterprise

Scalable and secure omnichannel software with AI/ML technologies, for sustainable business growth

0+

Years of Innovations

About Our Company

We help companies innovate their service offerings

We are a leading call center, help desk and lead management software product company. Our contact center technology focuses on mobility and security, empowering businesses to deliver CX that improves customer satisfaction and operational efficiency.

Our People

Experienced team to deliver outstanding quality for clients

Customer Support

Instant help, delighted users, our commitment to excellence

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Read about our latest news in the press and be a part of our story!

Partner Program

Join us for a remunerative partnership & explore new business opportunities. You have the option to be a reseller, consultant, channel or a referral partner.

Explore more solutions to enhance CX

With state-of-the-art cloud call center technology, our customized customer interaction management solutions backed by deep domain knowledge cater to diverse industries and functions.