Cloud Call Center Software
Premium cloud contact center solutions to create intelligent experiences and help companies innovate their service offerings.
Teckinfo is a leading provider of cloud contact solution, hybrid contact center software & on premise call center solutions. ID-CLOUD, our cloud contact center software, is a comprehensive solution comprising of cloud call center for inbound with IVR solution / outbound, dialer software for call centers, work from home agent (WFH), powerful predictive dialer, self service IVR software, voice logger, call center wallboard, integration of all channels e.g. voice, email, WhatsApp, Google verified calls, social media e.g. facebook, twitter, instagram, linkedIn etc, chat, chatbot, voicebot & WhatsApp bots, mobile app for feet on street (FOS) staff & many more powerful modules. Help Desk, Ticketing and Lead Management software help add value to enhance customer delivery. We also specialize in delivering ready to use Industry Specific CIM and Dialer with CRM solutions. Our calling software for call center is used by various leading BPO's in India. Our solutions focus on mobility & security that enables them to deliver customer experiences that matter. Enterprise Startup SME
ID-CLOUD, a premium contact center software for cloud, is scalable & secure contact center solution also known as call center software equipped with powerful CTI, a Predictive Dialer, Unified Q (ACD), Unified Agent Management, Supervisor Monitoring, Reporting, Wallboard etc.
It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience. 
managing leads. With omni-channel lead capture and unified view it enables organizations to efficiently manage all leads leading to better sales.