Call Center Software

InterDialog UCCS - a robust call center software that helps organizations provide a seamless customer experience across all interaction channels.

InterDialog UCCS is a highly scalable Contact/Call Center Software equipped with powerful CTI, an intelligent Progressive, Preview, Predictive Dialer, Unified Q (ACD), Unified Agent Management, Supervisor Monitoring, Reporting, Wallboard, Redundancy & High Availability.

Apart from the powerful features, InterDialog UCCS seamlessly integrates with third party applications. Simply put, It is a Unified Contact Center Software to change the customer experience from a better yesterday to a smarter tomorrow.
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GalaxyCRM Software is equipped with features that facilitate communications with customers whether they are contacting for inquiries or complaints.

GalaxyCRM Lead Management Software is a comprehensive lead manangement system for effectively capturing, distributing and managing leads. With omni channel lead capture and unified view it enables organizations to efficiently manage all leads leading to better sales.

GalaxyCRM Helpdesk Software is an intelligent ticketing software for omni channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your service desk to deliver enriching customer experience.
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Display of information to passengers at airports, metros and other travel hubs is very important. BlazonPro suite of products with information display software (FIDS, PIDS, IDS) and automatic announcement system (AFAS, PAS, AAS) is a complete solution to manage flow, display and announcement of critical information at the airports, metro, railway stations, bus terminals, shopping malls, BPO’s (wallboard), retail outlets, stadiums and hospitals etc.

IVR Edge is a highly scalable ivr system to handle large volume of calls and it works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. It can support mutiple telephone lines both on analog and digital and can be integrated with any type of database, be it for banking, telecom, insurance, travel, payment gateway etc. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality.
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