IVR Call Center Software Solution
IVR or Interactive Voice Response is a very important tool for any enterprise, bank or BPO. IVR call center software enables users to navigate a phone system using voice & DTMF tones input via a keypad, customers get automated responses to their queries or the IVR transfers the call to the appropriate agent using a rule based program.
Teckinfo is one of the best IVR solution provider in India. Our IVR solutions built on AI/ML technologies like dialog flow reduce the need for deployment of trained personnel leading to cost efficiency.
Features of IVR System
AI/ML enabled voice assistance
Outbound IVR/AOD/OBD
Multilevel IVR
Dynamic IVR
Self-Service IVR
Virtual patching
Visual IVR
Multi-language support
Flow Designer IVR Development
Supports Text to Speech tool
Supports Speech Recognition tool
Integration with 3rd party applications / database
Benefits of IVR Software for Businesses
24x7 self-service for customers
Manage large call volumes
Reduced load on agents
Can be used or customer feedback or surveys
Reduce operational costs
Boost business efficiency