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7 key features of a contact center with work from home agents

Working remotely has been the talk of the town lately. The recent pandemic has changed how businesses used to work
  • 5 September 2019
  • By 5Pixls Solutions
  • Call Center Software, Call Center Solutions, Inbound Call Center Solution, Outbound Dialer

Call recording & monitoring is essential for consistent customer service in your call center

Call recording and monitoring is a very common practice for the contact centers. But do you wonder why it is
Read more
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  • 9 July 2019
  • By 5Pixls Solutions
  • Call Center Software, Call Center Solutions, Cloud Based Call Center, CRM Integration, Industry Based Solutions, Outbound Dialer

Outbound Calling Software can help Banks with Positive Business Outcomes

While banks struggle with the increasing inflow of customer queries, customers are becoming increasingly aware about their expectations in terms
Read more
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  • 2 July 2019
  • By 5Pixls Solutions
  • Call Center Software, Inbound Call Center Solution, Outbound Dialer

Even in a Multichannel Environment, Voice Remains the Preferred Channel for All Complex Queries in the Contact Center

In the increasingly transforming omni channel world, we often take the “voice medium” for granted! Especially, when it comes to
Read more
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  • 28 May 2019
  • By 5Pixls Solutions
  • Call Center Software, Call Center Solutions, Contact Center Solutions, Inbound Call Center Solution, Industry Based Solutions, Outbound Dialer

NBFC’s can Acquire New Customers & Retain Existing Ones with the Help of Right Technology

Any business can thrive only when there are customers to drive that growth. Irrespective of the industry, organizations all across
Read more
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