31 Jan, 2023 31 January 2023 By 5Pixls Solutions Contact Center Solutions, Customer Experience, IVR Software, Omnichannel Contact Center Software Success to Implement Advanced Self-service Tools in your Contact Center In today’s fast-paced business environment, providing excellent customer service is more important than ever. One way to achieve this is Read more Comments off
13 March 2019 By 5Pixls Solutions Call Center Software, Call Center Solutions, Inbound Call Center Solution, IVR Software An Intelligent ACD System Enhances Contact Center’s Performance An Intelligent ACD System Enhances Contact Center’s Performance Many a time we witness contact centers struggling to keep up with customer Read more Comments off
5 December 2018 By 5Pixls Solutions Call Center Software, Call Center Solutions, IVR Software Essential Components of a Customer Friendly IVR Self Service is the one of the greatest tool for customer service yet a lot many customers hate speaking to Read more Comments off
9 October 2018 By 5Pixls Solutions Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Service, Inbound Call Center Solution, IVR Software Self Service IVR and its role in Customer Service The advent of technology has simplified human life to an extent where you don’t even need to have a conversation Read more Comments off
11 September 2018 By 5Pixls Solutions Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Experience, IVR Software How hold time can be reduced for customers in a call center using a robust call center software According to a recent study an average customer will spend around 1.2 years of his life on hold; waiting to Read more Comments off