Dialer Software for Call Center, Predictive Dialer

ID Cloud, a premium cloud call center solution with a dialer software for call center is an independent & intelligent auto dialer that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer software algorithms, used by the ID Cloud, a premium dialer software for call center in India, or also known as, calling software for call center, are designed to improve efficiency by lowering the wait time, the number of dropped calls and the idle time of agents. They are configured to allow the dialer to decide which group to call, which agent to divert a connected call to, etc. These decisions are based on various factors such as the approximate duration of a call, the number of agents available, the number of connections, etc.

Features of Auto Dialer Software