Trending Technologies that are Disrupting Customer Services
Many smart service providers are increasingly making use of technology to steer their customer service in the right direction. With
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OmniChannel World – A Seamless Approach to Customer Experience
Introduction Digital revolution has ushered a new era, which has, shattered established norms and made the world a strange place
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Integrate email and chat in your inbound call center for better efficiency
It’s a proven fact that companies that have focused on after sales service don’t have to adapt business process reengineering
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Why Redundancy, Scalability And High Availability Are Essential For Your Contact Center?
Did you know that outages massively affect even huge companies like Skype? You may not have the customer base of
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All You Need to Know About Contact Center Wallboard
What is a Contact Center Wallboard? A contact center wallboard is a visual communication tool used to display real-time information
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