Five ways for making your inbound call center more effective
Mobile phones have revolutionized how business is done nowadays. It is common to find more people opting to use support
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Service, Inbound Call Center Solution, IVR Software
Self Service IVR and its role in Customer Service
The advent of technology has simplified human life to an extent where you don’t even need to have a conversation
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- By 5Pixls Solutions
- Call Center Software, Contact Center Solutions, Inbound Call Center Solution, Omnichannel Contact Center Software
Integrate email and chat in your inbound call center for better efficiency
It’s a proven fact that companies that have focused on after sales service don’t have to adapt business process reengineering
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- By 5Pixls Solutions
- Call Center Software, Contact Center Solutions, Inbound Call Center Solution, IVR Software
How intelligent inbound routing in a Call Center Software helps callers reach the right agent
We have been extensively hearing the phrase “Customer is the king” in the past decade. This emphasis has driven the
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, Helpdesk Software, Inbound Call Center Solution, IVR Software
Must have features for an Inbound Call Center…!
Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue
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