Managing & Reducing Call Queue Wait Time is Important
Enhancing customer experience is always the primary goal of every contact center. In an inbound contact center customer is approaching
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Understanding The Efficacy of Multichannel & Omnichannel Contact Center Software
The only thing in present day’s digitally revolutionized and fast paced business environment which changes faster than technology is the
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Call recording & monitoring is essential for consistent customer service in your call center
Call recording and monitoring is a very common practice for the contact centers. But do you wonder why it is
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Why Contact Centers Need to Integrate Social Media With Their Call Center Software for Seamless Customer Experience
It is impossible to deny the role social media plays in today’s business scenario. Although still considered as mainly a
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Chatbots & its role in customer service
In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the
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