20 Aug, 2019 20 August 2019 By 5Pixls Solutions Contact Center Solutions, Customer Experience, Customer Service, Digital Transformation, Omnichannel Contact Center Software Why Contact Centers Need to Integrate Social Media With Their Call Center Software for Seamless Customer Experience It is impossible to deny the role social media plays in today’s business scenario. Although still considered as mainly a Read more Comments off
31 July 2019 By 5Pixls Solutions Contact Center Solutions, Conversational AI, Customer Experience, Customer Service, Omnichannel Contact Center Software Chatbots & its role in customer service In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the Read more Comments off
19 September 2018 By 5Pixls Solutions Call Center Software, Contact Center Solutions, CRM Integration, Customer Experience, Omnichannel Contact Center Software Amalgamate Social Media with Contact Center for Social CRM In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as Read more Comments off
11 September 2018 By 5Pixls Solutions Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Experience, IVR Software How hold time can be reduced for customers in a call center using a robust call center software According to a recent study an average customer will spend around 1.2 years of his life on hold; waiting to Read more Comments off
7 August 2018 By 5Pixls Solutions Call Center Software, Call Center Solutions, Contact Center Solutions, CRM Integration, Customer Experience, Helpdesk Software, Omnichannel Contact Center Software Challenges of a Contact Center Handling Multi-channel Customer Interactions There was a time when firms knew their customers by their first names and handling customer interactions was as routine Read more Comments off