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  • 30 October 2018
  • By 5Pixls Solutions
  • Call Center Software, Call Center Solutions, Outbound Dialer

How government and other social agencies can reach out to people for political campaigns, social campaigns, for surveys or for any other scheme

Use of call center technology by corporate world or business communities is an established fact. It has helped business community
Read more
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  • 9 October 2018
  • By 5Pixls Solutions
  • Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Service, Inbound Call Center Solution, IVR Software

Self Service IVR and its role in Customer Service

The advent of technology has simplified human life to an extent where you don’t even need to have a conversation
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  • 3 October 2018
  • By 5Pixls Solutions
  • Call Center Software, Call Center Solutions, Contact Center Solutions

Important Metrics to Measure Up your Contact Center’s Performance

A contact center is a business’s backbone that facilitates first level interaction between the company and a customer. Being on
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  • 19 September 2018
  • By 5Pixls Solutions
  • Call Center Software, Contact Center Solutions, CRM Integration, Customer Experience, Omnichannel Contact Center Software

Amalgamate Social Media with Contact Center for Social CRM

In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as
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  • 11 September 2018
  • By 5Pixls Solutions
  • Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Experience, IVR Software

How hold time can be reduced for customers in a call center using a robust call center software

According to a recent study an average customer will spend around 1.2 years of his life on hold; waiting to
Read more
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