Outbound Calling Software can help Banks with Positive Business Outcomes
While banks struggle with the increasing inflow of customer queries, customers are becoming increasingly aware about their expectations in terms
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Even in a Multichannel Environment, Voice Remains the Preferred Channel for All Complex Queries in the Contact Center
In the increasingly transforming omni channel world, we often take the “voice medium” for granted! Especially, when it comes to
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NBFC’s can Acquire New Customers & Retain Existing Ones with the Help of Right Technology
Any business can thrive only when there are customers to drive that growth. Irrespective of the industry, organizations all across
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How To Choose Best Call Center Software Solution For Business
A call center is a facility which is equipped to handle the customer interactions for an organisation. These interactions are
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What is a pacing ratio & how it can increase productivity of a contact center?
In an outbound call center, the calls are dialled using different dialling modes e.g. Progressive, Click to dial & Predictive
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