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1 October 2024
By teckinfoindia@gmail.com
Auto dialer, blog, Call Center Dialer, Call Center Software, Call Center Solutions, click to call, Cloud Based Call Center, Contact Center Solutions, CRM Integration, Customer Service, Dialer For Call Center, Outbound Dialer

Boosting Business Efficiency with Click to Call: A Comprehensive Guide to Click-to-Dial Solutions

In today’s fast-paced business landscape, dynamic solutions that optimize time and areeasy to use are essential. The call center industry

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7 Ways to Improve Customer Service With Omnichannel Contact Center Software

07 Mar, 2023

7 March 2023
By 5Pixls Solutions
Customer Experience, Customer Service, Omnichannel Contact Center Software

7 Ways to Improve Customer Service With Omnichannel Contact Center Software

As a business, providing excellent customer service is key to success. There are many ways to improve customer service, and

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24 September 2020
By 5Pixls Solutions
Call Center Software, Call Center Solutions, Customer Service

Automatic Voice Broadcasting Software and its benefits

Time is very precious, so is the right point of contact. Businesses and companies work blood and sweat to establish

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Why Contact Centers Need to Integrate Social Media With Their Call Center Software for Seamless Customer Experience

20 Aug, 2019

20 August 2019
By 5Pixls Solutions
Contact Center Solutions, Customer Experience, Customer Service, Digital Transformation, Omnichannel Contact Center Software

Why Contact Centers Need to Integrate Social Media With Their Call Center Software for Seamless Customer Experience

It is impossible to deny the role social media plays in today’s business scenario. Although still considered as mainly a

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31 July 2019
By 5Pixls Solutions
Contact Center Solutions, Conversational AI, Customer Experience, Customer Service, Omnichannel Contact Center Software

Chatbots & its role in customer service

In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the

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Call Center Software

Inbound
IVR
Automatic Call Distributor
Outbound
Auto Dialer
Predictive Dialer
Click to Call
Voice Broadcasting
Remote Agent
Mobile Call Center
Voice Logger

Omnichannel Contact Center

Email
Live Chat
Video
Social Media
Messaging
Digital Transformation
CRM Integration
Real Time Monitoring
Reports & Analytics
Platform Security

WhatsApp Business API
Help Desk Software
Lead Management Software

AI in Contact Center

Voicebot
Chatbot
Text to Speech
Speech to Text
Sentiment Analysis
AI QMS

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Hybrid
On Premises

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MSME/SMB
Startups

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Fintech
NBFC
Insurance
IT/ITES/BPO
Edtech
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Welcome Call
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Political Campaigns

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NGO
Telecom
Healthcare
Clinics and PathLabs
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Order Booking and Food Delivery
Appointment Setting

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