Automatic Voice Broadcasting Software and its benefits
Time is very precious, so is the right point of contact. Businesses and companies work blood and sweat to establish
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Why Contact Centers Need to Integrate Social Media With Their Call Center Software for Seamless Customer Experience
It is impossible to deny the role social media plays in today’s business scenario. Although still considered as mainly a
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Chatbots & its role in customer service
In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the
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Self Service IVR and its role in Customer Service
The advent of technology has simplified human life to an extent where you don’t even need to have a conversation
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How Email & Social Media Are Becoming The Preferred Channels Of Communication For Customer Service?
Customer service is a much-valued department for every organization. Business firms across the world are increasingly using social media to
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