Guide on Auto Dialer Software for Call Center Solutions

Auto Dialer Software

Auto dialer software is an outbound call center software that automatically dials the telephone numbers from the contact list one after another and then transfer the call to the agent. Auto dialer software helps your agent to be more productive & efficient. This outbound dialer works as automated predictive dialer, preview dialer, progressive dialer & power dialer software.

auto dialer software

Features of Auto Dialer Software

  • Advanced Dialing Rules
  • Advanced System Alerts
  • Call Recording & Monitoring
  • Live Analytics & Reporting
  • Support Do Not Call
  • CRM Integration

Dialing Modes

There are three dialing modes depending on how software dialer selects the contacts that are going to be called. Choose an automated dialer according to your business needs with unique features and usages. Dialing modes of automated dialer software are given below:

  • Preview Dialer Software
  • Predictive Dialer Software
  • Progressive Dialer Software
  • Power Dialer Software

Preview Dialer Software

Preview dialer software gives an opportunity to prepare before the calls because in this dialing mode agents are able to see the next call in the list and is to up of them when to make call and they are also able to skip the next name from the list. Whether the call is responded or not, in both cases agents give reviews that help in lead generation and business productivity. It’s used when revenue generated per call is very high.

Benefit of preview dialer is it helps the representative or agents to first watch the available information about the client or customer and then decide when to place the calls. Even representative may also view the history of the customers.

Predictive Dialer Software

Predictive dialer software automatically dials the number from the list of numbers. After automatically dialing, predictive dialer checks there is any human response or not. If human responds to the call, dialer automatically transfer the call to the representative. If there is no human response to the call, then the dialer automatically calls on another number. It’s particularly ideal for large sized telemarketing call centers.

Benefit of predictive dialer is representative or agent time is not wasted on hearing the dialing tones of unanswered calls, not responding, invalid number, not reachable etc. It also increases Return On Investment(ROI) to reach more contacts in same time.

Progressive Dialer Software

In Progressive dialer software, number is not dialed unless agent is available. Dialer automatically dials the next number after completing the previous call or moving from “wrap-up” to “go ready”. Once the call is connected, information about the call is presented to them. Calls that don’t result in “ringing” are automatically & immediately disconnected. It’s ideal for small & mid-sized call center process.

Benefit of progressive dialer is it saves representative or agent’s time as it dials the number only when agents become available.

Power Dialer Software

Power dialer software is also called Rapid Dialer Software. This dialer dials multiple numbers at the same time with minimum manual effort. When call pickups, automatically connects to the agent. When call is unanswered drop a pre-recoded voicemail. The Power Dialer is especially useful when a contact center has a small number of sales executives and a large number of prospects.

Benefit of power dialer software is it helps to eradicate manual dialing, less efforts and more sales and increase talk time for business productivity.

Select the right auto dialer software according to your business requirements that fulfill your needs and helps to grow your business.