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Lead Management Software - ActivLead

Leads are important to any business. They signify opportunities for new business or to cross-sell and up-sell products to existing or former customers. Given the importance of leads to generating new or incremental business to an organization, it is important to have a comprehensive CRM for Lead Management in place. In today’s business environment call center setups have become powerful allies for their lead generation programs and nurturing leads. ID-Cloud, a premium unified contact center solution with its rich functionality along with ActivLead - a comprehensive Lead Management Software is a powerful business ally that facilitates organizations do better and profitable business.

Key Features of CRM - Lead Management

  • True Omni-channel contact center solution that supports all digital channels, like voice, video, text messaging, mobile apps and social media etc.
  • Multiple lead capturing channels viz: phone, email, chat, social media & website with best lead management software
  • Multi Deployment options viz: on Public / Private Cloud; Hybrid Cloud & on premise solutions makes it the best in class solution
  • Intelligent Dialer supports Preview / Progressive / Predictive / AOD Dialing modes
  • Automated lead assignment & follow-up at each stage of lead using lead tracking software
  • Leads distribution by myriad lead attributes (rules & roles based lead assignment) – agent wise, channel wise, product wise, location wise, language wise & more
  • Call back Option for Website, Chat, SMS & Email Leads
  • Dedicated Agent for Account Management / Relationship Management
  • Unified Agent dashboard / Unified Agent View to display all details including customer interactions history with relative inputs for subsequent interactions
  • Integration capabilities with 3rd party CRM and marketing automation platforms
  • Easy bifurcation of leads into hot, warm, cold or dead
  • 360º view of lead life cycle to track & manage complete life cycle of lead & maximize conversions
  • Automated Email & SMS notifications
  • Also option for advanced number encryption, information masking, secure data storage make it fully secure
  • Comprehensive Reports
  • Mobile App & integration with third party applications

Key Benefits of Best Lead Management Software

  • Can be hosted over cloud or installed on premise to give flexibility & convenience to the customer
  • A single UI to connect / manage leads
  • Feet on Street user / Remote Work Force can receive leads on Mobile / Android Device
  • Anywhere, anytime access – use it from anywhere
  • Users can receive leads via Email, SMS, web or call and update back the status of the same
  • Enhance customer experience across every channel and touch point
  • Great customer experience increases customer retention and opportunities to cross sell
  • Helps keep your business sales force occupied with qualified leads
  • Reduced per lead generated cost
  • Improved Lead Conversion
  • End to end lead management with a capability to Compute & Evaluate channel effectiveness & capture Lead source for ROI
  • Best suited for Automobile, Banks, Insurance, FMCG, E-Commerce, Real Estate, Utility Services and many more other industry verticals