Whatsapp Contact Center Software for Customer Service
WhatsApp has become a very popular channel for businesses to connect with their clients. More & more businesses are adopting this channel of communication for their enquiries & support management. Integration of WhatsApp for customer service in call center solution enables organizations to send & receive information in different media formats like video, pdf’s, plain text, image formats etc.
ID-Cloud WhatsApp contact center software enables you to directly chat with the customer, personalizing the chat and assisting clients for a quick resolution. The two-way communication can be used to share information, intimate about an offer, generate tickets & for reminders etc.
WhatsApp Bot is creating chatbots on the popular encrypted messaging app WhatsApp. InterDialog's WhatsApp call center solution enables you to embark on conversational commerce and manage customer issues. You get to provide your customers with support on a popular platform they use and are familiar with.
Whatsapp for Business Used for, Whatsapp Customer Support Features
Appointment Reminders
Shipping Alerts
Order Notifications
Product Demonstration videos
Verification Codes
Boarding Passes
Two way customer surveys
Customer onboarding
Help desk Ticketing
WhatsApp Customer Support Elevates Customer Experience
Personalize the conversation
Intelligent routing
Multiple concurrent chat sessions
Easy text and media sharing
Ticket generation
Self-service options
Scheduled canned messages
Multilingual chats
Chat history
Chat Bot Integration
Analyze engagement
End to end encryption