Voice Logger - Call Recording Software
Today quality of service (QoS) and customer experience define your brand. For quality monitoring, training and regulatory compliances, voice recording system for call center is an essential requirement in any call center software.
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software for contact center and also has an option for screen recording with a call center screen recording software. With centralized repository of all voice logs created with the contact center voice logger system, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
Features of Voice and Screen Recording Software
Supports SIP, Analog, ISDN PRI for Voice
Supports screen recording
Event driven recording
Trunk side recording
Rule based recording & email
Tagging for quality monitoring
Advanced call retrieval system
File Compression in wav & mp3 formats
Centralized repository for all recordings
Minimizing your risk