Voice | Inbound Call Center Software
An inbound call center predominantly caters to all incoming customer requests using a call center software. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Inbound call centers respond to inquiries of the customers and they also register the complaints of customer as a customer support desk.
A robust and effective call center software helps to efficiently handle all customer interactions and provide seamless Omni channel customer experience.