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Voice | Inbound Call Center Software
An inbound call center predominantly caters to all incoming customer requests using a call center software. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Inbound call centers respond to inquiries of the customers and they also register the complaints of customer as a customer support desk.
A robust and effective call center software helps to efficiently handle all customer interactions and provide seamless Omni channel customer experience.
Maximize agent's efficiency with powerful inbound call center software features
ACD
(Automatic Call Distribution)
Intelligent routing
Virtual patching
Sticky agent
Call queue display
CIM pop up
Options for call back
Handle large call volumes easily
Customizable IVR
Menu driven options
Multi language support
Dynamic call flows
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