Mobile App for Contact Center
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ID Mobile - Call Center Solution

Today in the digital age it is extremely important to always be updated on any given transaction for superior customer experience. Mobile apps provide the flexibility & mobility without compromising productivity. When you are in the field, it’s a necessity to have an app which enables you to work while on the go.

ID Mobile, (ID-Cloud's mobile call center solution) enables agents to manage all call related activities through their phone whether they are in the field or working from home. ID Mobile is a very powerful mobile application for call center which can be used on Android / IOS platforms. It’s secured via user authentication by OTP and no data is stored on agent’s mobile phone. Ideally suited for feet on street (FOS) / work from home (WFH) to manage all sales or customer service functions.


Supports android and IOS devices

SMS and IVR OTP user authentication

Easy to Use user interface

Comprehensive contact center functionality

Complete CRM functionality

No Agent infra needed

Low internet bandwidth required

No data stored on device

Multi- Channel support

Supports all standard dialer types

Number masking

Centralized call recording

Real time agent monitoring

Extensive agent productivity analysis

Work from any where, service on the go

Request a Demo
Request a Callback
Download Brochure