Insurance

The insurance industry is in a very volatile phase that has to handle the complexities of business and adapt to rapidly changing market. It needs to take control by delivering exceptional customer service irrespective of the fact whether it is related to Product Information; Sales, Claims processing etc. It has to provide its customers multiple channels to engage with it as per their convenience of whenever, wherever and however they choose to connect with it and deliver excellent service that will differentiate it from its competitors.

Insurance providers must serve the needs of distinct customer audiences: policy holders, agents and brokers. In today's business environment, ease of doing business and 24/7 access to services are the most important factors based on which an agent or policy holder will decide. Customers frequently change providers because of poor customer service. Insurance providers find it difficult to retain their valued customers because they rarely interact with them.

Teckinfo's award winning InterDialog UCCS (Call/Contact Center Solutions for insurance industry), a Unified Communication Solution which enables you to deliver top of the line customer experiences w.r.t all types of interactions, touch points and channels, reducing operating costs and enhancing profits.

Key Capabilities & Benefits

Easy to use
Modular, Scalable & Reliable
Personalized & effective interaction that gives a worthwhile experience to the customer
Promotes Customer Retention & helps in future sale
Comprehensive functionality & feature rich capabilities
Rapid implementation enabling operation of multi-channel Contact Centers
Fulfillment of inbound, outbound, blended & multimedia contact management requirements
Maximize Productivity & Improve agent efficiency
Leverage existing investments, lower TCO
Minimize Operating Costs
Increase profitability by optimizing efficiency of your people & systems.
Enhance customer experience across every channel and touch point
Inbound calls are routed in efficient and intelligent manner
Great customer experience increases customer retention and opportunities to cross sell
Optimal use of all staff resources resulting in increased efficiency and profitability

Dailer for Insurance Industry

Insurance

Key Capabilities & Benefits

For more information:

Which brochure do you want?

Case Studies

User Testimonials

Quick Links