The insurance industry is in a very volatile phase that has to handle the complexities of business and adapt to rapidly changing market. It needs to take control by delivering exceptional customer service irrespective of the fact whether it is related to Product Information; Sales, Claims processing etc. It has to provide its customers multiple channels to engage with it as per their convenience of whenever, wherever and however they choose to connect with it and deliver excellent service that will differentiate it from its competitors.
Insurance providers must serve the needs of distinct customer audiences: policy holders, agents and brokers. In today's business environment, ease of doing business and 24/7 access to services are the most important factors based on which an agent or policy holder will decide. Customers frequently change providers because of poor customer service. Insurance providers find it difficult to retain their valued customers because they rarely interact with them.
Teckinfo's award winning InterDialog UCCS (Call/Contact Center Solutions for insurance industry), a Unified Communication Solution which enables you to deliver top of the line customer experiences w.r.t all types of interactions, touch points and channels, reducing operating costs and enhancing profits.
Key Capabilities & Benefits