Call Center Solution - ID Cloud
Cloud Call Center Solutions help organizations to engage with their customers through multiple communications channels like voice, IVR, video, chat, email, WhatsApp and SMS messaging. Cloud Based Call Center Software or Cloud Based Contact Center Software enables smart call routing, and agent management. Calling software for call center, the applications and telephony known as cloud contact center software, is on the cloud, provided by the call center solution providers. Organizations don't have to invest in any infrastructure in their premises and get a dialer software for call center in India. A cloud based contact center software gives organizations the flexibility to scale up easily and pay as you grow.
Streamline all your business-related communications with a comprehensive cloud based call center software. This robust solution comes with minimal investment and easily integrates with all your currently running solutions or you can use the call center software CRM made specifically for processes you need. Make your everyday customer conversations smooth and valuable with this solution.
Cloud based Call Center Software Capabilities
Roles & rights based user login
All core applications in single suite
UI personalization options
Smart omni-channel Routing
Multi Channel Compact Suite
Voice & Video
E-Mail / SMS / WhatsApp / Chat
AI & NLP
Chat bot | Voice bot | WhatsApp bot
Social Media ( Facebook, LinkedIn, Twitter)
Concurrent calls
Dynamic CLI options
Call controls –mute, hold & warm transfer
Advance dialing rules
Unified Queue
Mobile App
Inbuilt Customer Interaction Manager (CIM) builder tool
Redundancy & High Availability
Secure & Scalable
Easy on the pocket
Quick deployment & activation
Comprehensive reports
Monitor agents in real time