Inbound Call Center Solution
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Call Center Solution - ID Cloud

Cloud Call Center Solutions help organizations to engage with their customers through multiple communications channels like voice, IVR, video, chat, email, WhatsApp and SMS messaging. Cloud Based Call Center Software or Cloud Based Contact Center Software enables smart call routing, and agent management. Calling software for call center, the applications and telephony known as cloud contact center software, is on the cloud, provided by the call center solution providers. Organizations don't have to invest in any infrastructure in their premises and get a dialer software for call center in India. A cloud based contact center software gives organizations the flexibility to scale up easily and pay as you grow.

Streamline all your business-related communications with a comprehensive cloud based call center software. This robust solution comes with minimal investment and easily integrates with all your currently running solutions or you can use the call center software CRM made specifically for processes you need. Make your everyday customer conversations smooth and valuable with this solution.

Refer to solutions

Cloud based Call Center Software Capabilities

Roles & rights based user login

All core applications in single suite

UI personalization options

Smart omni-channel Routing

Multi Channel Compact Suite

Voice & Video

E-Mail / SMS / WhatsApp / Chat

AI & NLP

Chat bot | Voice bot | WhatsApp bot

Social Media ( Facebook, LinkedIn, Twitter)

Concurrent calls

Dynamic CLI options

Call controls –mute, hold & warm transfer

Advance dialing rules

Unified Queue

Mobile App

Inbuilt Customer Interaction Manager (CIM) builder tool

Pre built connectors for leading CRM’s

Redundancy & High Availability

Secure & Scalable

Easy on the pocket

Quick deployment & activation

Comprehensive reports

Monitor agents in real time

Cloud based Contact Center Solution Features

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