Healthcare - Call Center Solution

Healthcare organizations must constantly contend with patients expectations for exceptional services. Timely & reliable communication of accurate information is critical to effective health care delivery. More so, errors or delays can impact peoples’ lives and well-being.

Teckinfo has domain experience in patient care management and has been involved with leading pharmaceutical companies. Co-ordination between the patient & doctor for specialized drugs calibration for it optimum benefits, scheduling of calls between the doctor and patients, capturing vital information of patients health and monitoring of their health parameters, keeping data secure and confidential are some of the tasks accomplished by Teckinfo's award-winning InterDialog UCCS (call center solution for healthcare).

Teckinfo's award-winning InterDialog UCCS, unified healthcare contact center software has many practical applications for the health care industry & health care facilities viz:

Appointment & Healthcare Reminders
Patient care & Health Advise
Announcements
Post Discharge Follow ups
Clinical & Patient Surveys & many more

Key Capabilities & Benefits

Easy to use
Modular, Scalable & Reliable
Personalized & effective interaction that gives a worthwhile experience to the patients
Comprehensive functionality & feature rich capabilities
Rapid implementation enabling operation of multi-channel Contact Centers
Fulfillment of inbound, outbound, blended & multimedia contact management requirements
Maximize Productivity & Improve agent efficiency
Leverage existing investments, lower TCO
Minimize Operating Costs
Increase profitability by optimizing efficiency of your people & systems.
Enhance customer experience across every channel and touch point
Inbound calls are routed in efficient and intelligent manner
Optimal use of all staff resources resulting in increased efficiency and profitability
Ensures patient loyalty
Business growth through convenience, centralization, and customer satisfaction.