Inbound Call Center Solution
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Healthcare - Call Center Solution

Healthcare organizations must constantly contend with patients expectations for exceptional services. Timely & reliable communication of accurate information is critical to effective health care delivery. More so, errors or delays can impact peoples’ lives and well-being.

Teckinfo has domain experience in patient care management and has been involved with leading pharmaceutical companies. Co-ordination between the patient & doctor for specialized drugs calibration for it optimum benefits, scheduling of calls between the doctor and patients, capturing vital information of patients health and monitoring of their health parameters, keeping data secure and confidential are some of the tasks accomplished by Teckinfo's award-winning InterDialog UCCS (call center solution for healthcare).

Teckinfo's award-winning InterDialog UCCS, unified healthcare contact center software has many practical applications for the health care industry & health care facilities viz:

  • Appointment & Healthcare Reminders
  • Patient care & Health Advise
  • Announcements
  • Post Discharge Follow ups
  • Clinical & Patient Surveys & many more

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the patients
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Minimize Operating Costs
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • Ensures patient loyalty
  • Business growth through convenience, centralization, and customer satisfaction.