- True Omni-channel call center solution for education that supports all digital channels, like voice, video, text messaging, mobile apps and social media etc.
- Multi Deployment options viz: on Public / Private Cloud; Hybrid Cloud & on premise solutions makes it the best in class solution
- Single/Multi Level Interactive Voice Response helps automate directory assistance, answer common questions through help lines & streamline & simplify administrative processes
- Best-of-breed AI integrations viz. Google NLP helps natural language and voice to navigate self-service IVR
- Interactions on all digital channels are automatically distributed to the right agents based on agent’s roles & rights
- Skills-based routing enables intelligent & precise distribution of incoming interactions to agents
- Customers from dropped interactions can easily connect back and pick up from where they left off
- Powerful Dialer for Lead Management (Admissions/Enquiry)
- Call back option to ensure 100% contact
- Web call back for enquiries through web portal
- Instant call back for Email enquiries
- Voice bots / Web chat / WhatsApp Bots for accurate & faster handling of customer queries
- Mobile app allows agents to connect with customers over voice and text messaging
- Voice / Screen recording for agent performance & quality monitoring
- Automated notifications over channels like email, SMS & WhatsApp to notify for the courses offered or set appointments for counsellors
- Customizable wallboards to display real-time statistics, metrics for analytics and reporting on-the-go
- Quickly view key metrics and KPIs about assigned service queues, campaigns, teams, and agents
- Extensive & comprehensive reporting with end to end tracking from all interactions on all channels w.r.t. source of enquiries
- Get alerts and associated statistics about contact center performance in real-time
- Scheduled periodic reports to be delivered at the preset values
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