Debt Collection - Call Center Solution
Organizations need to ensure that debts owed to them are collected in time. Keeping in mind today’s cut throat business & economic environment, automation of debt collection is critical to ensure / maintain sustained financial stability and growth. By automating the entire collection process using a call center solution for debt collection, the need for the system to keep details of debt balances, payment due dates, and other relevant information is greatly diminished and reduces the inefficiency in the process.
We present to you ID-Cloud, a premium cloud contact center solution with a powerful dialer integrated with our debt collection software “Connect & Collect” that helps handle and manage the collection tasks efficiently. Listed below are a few incentives to go ahead with it.
Key Capabilities of Debt Collection Call Center Software
- True Omni-channel contact center software solution for debt collection that supports all digital channels, like voice, video, SMS, WhatsApp, mobile apps and social media etc.
- Multi Deployment options viz: on Public / Private Cloud; Hybrid Cloud & on premise solutions makes it the best in class solution
- Intelligent Dialer supports Preview / Progressive / Predictive / AOD Dialing modes for marketing offers, satisfaction surveys, collection calls, and call back requests
- Unified Agent Desktop to view / access customer interaction records across all channels
- API’s for seamless integration with 3rd party applications
- Recording – Voice / Screen logger
- Comprehensive Reporting - with Standard default reports and option to create customized reports.
- Role & rules based login & access control make the solution secure.
- IVR & OTP authentication for Android Agents ensures data security while working remotely
- Also option for advanced number encryption, information masking, secure data storage make it fully secure
- Easily & highly scalable up-to 3500 concurrent agents & 10000 SIP channels on a single setup.
- HA (High Availability) & Disaster Recovery option make it an apt solution for mission critical processes
Key Benefits of using a Debt Collection Software
- Single sign-on option gives agents access to instant information from diverse back end systems.
- Collection agents can simply focus on the job without worrying about clerical tasks.
- Intelligently segment your customer basis delinquency, credit history, demographic, account age etc. Agents can adopt different approaches for different customers.
- Advanced dialing algorithms ensure that agents / collection executives reach short-listed defaulters.
- Script & Prioritize agent – debtor / customer communication basis delinquency points for a personalized experience.
- Automated voice broadcasts to inform customers about the missed payments automatically without increasing the manpower costs.
- Analytics help determine who to contact, when to contact them and how to contact them to get your desired result, helping you achieve higher contact and conversion rates.
- Enhanced efficiency by consolidating multiple applications - including unified contact centre software, collection software, databases and more - into a single workspace.
- Secure encryption of voice logs and authorized access to data ensures customer details are completely secure.
- Track data and manage collection department’s performance.
- Agents can target the right customer to bring about an upsurge in the debt recovery / Collections
- No expense on Hardware / No Capital expenditure / Pay per month
- Low Total Cost of Ownership with quick Return on Investment