- Facilitating two-way, human-like communications and directing customers to perform many banking transactions using Chabot
- Offering 24/7 customer support, giving guidance and advice on financial decisions without overworking your call centre agents
- Drive dramatic cost savings by automating transactional enquiries
- Redirecting workforce to focus on more complex customer issues that require deeper human insight
- Become more collaborative with the customers, reinvent relationship banking, augment customer engagement
- Acquire a deeper understanding of customers' behaviour & transactions and use data gathered to provide substantially tailored offers
- Acquire insights for cross-sale and up-sale opportunities
- Reduce call handling time with a unified front-end, eliminating the need for multiple applications
- Better identification & verification process for customer convenience
- Increased first call resolution and agent empowerment with access to consolidated data in one place
- Migrate lower-value customers and transactions to lower-cost channels (IVR, Web, SMS)
- Enrich Customer Experience by converging all the channels such as Social Media, emails, calls, and SMS onto a single platform
- Run service & collections campaigns simultaneously and maximize agent resources
- Facilitates loan origination, fraud prevention, account creation and more
- Extend services that go beyond normal business hours
- Multi-device and multi-platform compatibility: IOS, Android, Windows
- Anywhere, anytime access – use it from anywhere
- Easy and intuitive banking anytime, virtually anywhere for customers
- Natural Language Processing (NLP) for intent and entity recognition to deliver customer service in their own language
- Turn your contact centres’ from a channel for transactions to a channel for relationship building
- increase first call resolutions and turn the contact center into a profit center
- Agents scripting capabilities for campaign calls, collection calls, satisfaction surveys, information-gathering calls and event-based selling
- Single sign-on option gives agents access to instant information from diverse back end systems
- 360-degree view for an end-to-end representations of customer interactions
- Prompt & personalized services that are available 24/7 via their preferred digital channel
- Enhanced organizational / employee efficiency & minimal infrastructure & deployment costs
- Promotes Customer Retention & helps in sustained business / revenue generation
- Low Total Cost of Ownership with quick Return on Investment
- Minimize Operating Costs
- Increase profitability by optimizing efficiency of your people & systems
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