Why Predictive Dialer Software is Most Suitable for Large Enterprises?
Now a day, there are lots of options available to contact with customers like social media platforms, sms alert system, email, chat, voice etc. But a voice is the most effective way to contact with customers especially in case of sales because when we talk with someone, it’s easy to convince them to achieve the […]
5 Important Questions You Must Ask Before Buying Call Center Software
Important Questions When you run a call center, whether it is an inbound call center, outbound call center or the combination of these two i.e. blended call center, you have to handle calls. While managing any type of call center, sometimes you face problems like customer is not satisfied because call center support is not […]
Improve Your Customer Interaction Management with Contact Center Solutions
Contact Center Solutions Contact center solutions offer multichannel customer support including email, chat, voice, sms, call recorder, monitoring tool etc. Contact center solutions are also preferred as customer interaction management solutions where all customer contacts are handled from a central point. Contact center solutions can be used for inbound communication, outbound communication and the combination […]
Guide on Auto Dialer Software for Call Center Solutions
Auto Dialer Software Auto dialer software is an outbound call center software that automatically dials the telephone numbers from the contact list one after another and then transfer the call to the agent. Auto dialer software helps your agent to be more productive & efficient. This outbound dialer works as automated predictive dialer, preview dialer, […]
Effective Email Solution to elevate your customer experience
With more & more people using internet, number of emails coming into a customer service set up has become huge. Business can thrive well only with a proper email management system. To provide superior customer service, your customer service agents must be able to respond to emails in a timely manner. Effective email management can […]
Improve Your Sales with Predictive Dialer
Predictive dialing helps you reach out to more customers and explore more business opportunities Customer service organizations across industries and markets are under pressure to increase sales and deliver better business results. Contact centers need to continuously evolve and look for ways to improve the productivity and sales efficiency of their people. They have to […]
How to Increase Your Collection Ratio by 200%
Given the current economic scenario, the increasing levels of debt and delinquency, debt collection is becoming more challenging than ever before. Organizations that were earlier competing with one another to provide loans, mortgages or credit cards are now struggling to recover those loans. Slow payments or bad debts can have a crippling effect on any […]
Embracing IVR Self-Service Solutions for Superior Customer Experience
IVR Self-Service reduces operational costs and allows you to handle more customer transactions with higher accuracy A growing number of organizations world over are embracing ivr self-service technologies as a cost-effective alternative to traditional agent-based customer support. There are numerous findings indicating how enterprises across various sectors are reaping significant benefits by migrating parts of […]
Five Simple Ways to Increase Contact Ratio
A higher contact ratio combined with correct leads will automatically improve your business outcomes With rising competition, unpredictable customer behavior and falling brand loyalty, it is becoming increasingly tough for companies to attract and retain customers. Apart from ensuring excellent customer service at all times, one has to proactively reach out to customers, win their […]
Revitalize Your Brand with ‘Social Listening’
More and more organizations are now paying attention to what their customers are saying on various social media channels The new generation of customers spends far more time over social media channels than over phone calls or face-to-face conversations. They are not just more digitally savvy, they are also more open and forthcoming in their […]
Follow Teckinfo