How intelligent inbound routing in a Call Center Software helps callers reach the right agent
We have been extensively hearing the phrase “Customer is the king” in the past decade. This emphasis has driven the rise of call centers catering to multiple needs of customers with appropriate solutions. On the other hand, long queues on customer care have also tested customers’ patience levels. To reduce tedious efforts of consumers to […]
How Email & Social Media Are Becoming The Preferred Channels Of Communication For Customer Service?
Customer service is a much-valued department for every organization. Business firms across the world are increasingly using social media to reach out to their customers. Social media channels, like Facebook, Google Plus, and Pinterest have penetrated deep into the lifestyle of the masses throughout the world. The business leaders keep monitoring the social presence of […]
Must have features for an Inbound Call Center…!
Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue and even decreases the stress on agents if the caller’s queries are resolved on the IVR. IVR should be flexible as per the trend of incoming calls to facilitate caller without a long holding time […]
How 360° Customer experience helps your call center agents to provide quick and effective customer service ?
With new evolution in technology, the modes of communication are changing. Now the customer are not dependent only on the voice call. On the go interaction is the next gen style to get resolution to their issues. A call center solution enhancing the technology, adding up the other modes e.g. chat, email & social media […]
Omnichannel Call Center Solutions for Healthcare Industry
As we know medical & healthcare industry is too vast that’s why competition is increasing day by day in the healthcare industry. So, it’s necessary to use the latest technology with new innovations to maintain quality with strong reporting & monitoring customer satisfaction for business growth. Let’s talk about why omnichannel call center solutions are […]
Use Live Web Chat to Enthrall Your Customers
Customers browsing through your website or online shopping store might have some queries that need immediate attention. Not everyone will take the trouble to call up a customer support number or write an email. In such a scenario, live web chat can play an important role in connecting with customers and providing them instant response […]
Why Your Business Needs Helpdesk Software?
Many times you hear about helpdesk software, you have searched but still, you have so many questions in your mind. So firstly talk about what exactly is helpdesk software? Helpdesk Software defines its work in its name i.e. helps when you’re in the problem. So, Helpdesk Software is a computer program that enables agents to […]
How to Improve Customer Experience with Galaxy CRM Software & Help Desk Software
CRM Software Galaxy is a web based software that effectively manages customer complaints and inquiries. With the help of Galaxy, you can manage tickets, inquiries, leads, complaints, projects etc. This software can be integrated with voice, chat, email, social media platforms. You can also do call tracking by using Galaxy. You can save time by […]
Why Predictive Dialer Software is Most Suitable for Large Enterprises?
Now a day, there are lots of options available to contact with customers like social media platforms, sms alert system, email, chat, voice etc. But a voice is the most effective way to contact with customers especially in case of sales because when we talk with someone, it’s easy to convince them to achieve the […]
5 Important Questions You Must Ask Before Buying Call Center Software
Important Questions When you run a call center, whether it is an inbound call center, outbound call center or the combination of these two i.e. blended call center, you have to handle calls. While managing any type of call center, sometimes you face problems like customer is not satisfied because call center support is not […]
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