Revamp Call Center Efficiently with an AI-based Contact Center Solution

AI-based contact center solutions spares organizations from the high costs of setting up and running traditional call center ,as they are generally cloud based which would otherwise necessitate additional offices, office equipment, system installations, networks, and workforce. AI systems can quickly search through the data  derived from customer interactions and handle their difficulties more rapidly […]

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Press Releases

TRIBUNE INDIA – Monday, April 17, 2023 https://www.tribuneindia.com/news/impact-feature/teckinfo-solutions-pvt-ltd-a-leading-software-provider-to-call-centres-launches-id-cloud-premium-contact-center-solution-498291   ANI News – Monday, April 17, 2023 https://www.aninews.in/news/business/business/teckinfo-solutions-pvt-ltd-a-leading-software-provider-to-call-centres-launches-id-cloud-premium-contact-center-solution20230417154857   LATEST LY – Monday, April 17, 2023 https://www.latestly.com/agency-news/business-news-teckinfo-solutions-pvt-ltd-a-leading-software-provider-to-call-centres-launches-id-cloud-premium-contact-center-solution-5064343.html   BUSINESS UPTURN – Tuesday, April 18, 2023 https://www.businessupturn.com/brand-post/teckinfo-solutions-pvt-ltd-a-leading-software-provider-to-call-centres-launches-id-cloud-premium-contact-center-solution/   LIVEMINT – Tuesday, April 18, 2023 https://www.livemint.com/brand-stories/teckinfo-solutions-launches-id-cloud-premium-contact-center-solution-11681723924341.html   Business Standard – Tuesday, April 18, 2023 https://www.business-standard.com/content/press-releases-ani/teckinfo-solutions-pvt-ltd-a-leading-software-provider-to-call-centres-launches-id-cloud-premium-contact-center-solution-123041700570_1.html  

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7 Ways to Improve Customer Service With Omnichannel Contact Center Software

As a business, providing excellent customer service is key to success. There are many ways to improve customer service, and one of the most effective is using omnichannel contact center software. This software provides businesses with several benefits that can help improve the customer experience. Keep reading to learn more about how your business can […]

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Top Contact Center Trends for 2023: Insights and Strategies for Exceptional Customer Service

The contact center industry is evolving at a rapid pace to keep up with changing customer expectations and the increasing demand for omnichannel experiences. Contact center solutions have become a crucial element for businesses to maintain their competitive edge in the market. With new technologies, such as artificial intelligence and webrtc, contact centers are transforming […]

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Success to Implement Advanced Self-service Tools in your Contact Center

In today’s fast-paced business environment, providing excellent customer service is more important than ever. One way to achieve this is by implementing advanced self-service tools in your contact center. These tools can help customers quickly and easily access the information they need, while also reducing the burden on agents. However, implementing these tools can be […]

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How digital transformation helps organizations to better their customer experience?

There is the hype surrounding digital transformation in almost all industries. Businesses leverage it to break down brick-and-mortar systems to see beyond the horizon and discover new, innovative, and disruptive opportunities. Whether it is streaming movies and web series through OTT platforms or migrating customer call centers to the cloud from the onsite location. Today […]

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7 key features of a contact center with work from home agents

Working remotely has been the talk of the town lately. The recent pandemic has changed how businesses used to work across the world. Working from home has been globally accepted and so far, has proven to be acceptably effective concerning business operations. However, some industries need extra attention in terms of hardware, software, and processes. […]

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Automatic Voice Broadcasting Software and its benefits

Time is very precious, so is the right point of contact. Businesses and companies work blood and sweat to establish the right point of contact with the right people at the right time. But is that even humanly possible reaching out to thousands of customers and in some cases even lakhs of them? This is […]

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Stepping Up Customer Experience: Video Call Contact Centers

The business landscape has changed exceptionally over the last few years. The technological advancements and the increasing need for perfection have led businesses to step up their games especially in the field of customer experience. With contact centers serving as the face of business, customers are delighted at the effort companies are making to reach […]

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Omnichannel contact center software: The core of integrated customer experience

The corona virus pandemic has impacted every aspect of the living world. From the way of life to conducting business, everything has changed. While the physical shops are forced to shut down and come to a temporary close, the online channels have kept the business game up and running. The marketing department of every organization […]

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