AI based customer service bots
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AI-enabled Chatbot, Voice Bot and Whatsapp Bot Contact Center Solution

Bots are becoming increasing popular with evolving technology and are being adopted across verticals for round the clock customer service. Bots or virtual agents, be it voice bot, chat bot or WhatsApp bot , are a great option for cost effective customer support.

Teckinfo's AI based contact center solution with its customer support chat bot helps organizations in manpower optimization & elevating the customer experience . With NLP & NLU (natural language processing & understanding), our bots can do intent mapping & take the customer service to new heights. If need be the conversation with virtual agent can be transferred to a human agent for omni-channel customer experience.

AI Powered Bots Features

Humanize the interaction with machine learning

Integrated with CRM

Send & receive files

NLP enabled bots

Multi-language support

Customized call flows

Higher FCR

Faster resolutions

Personalize the conversation

Cost optimization

Easy transfer to live agents

Seamless customer service

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