AI-enabled Chatbot, Voice Bot and Whatsapp Bot Contact Center Solution
Bots are becoming increasing popular with evolving technology and are being adopted across verticals for round the clock customer service. Bots or virtual agents, be it voice bot, chat bot or WhatsApp bot , are a great option for cost effective customer support.
Teckinfo's AI based contact center solution with its customer support chat bot helps organizations in manpower optimization & elevating the customer experience . With NLP & NLU (natural language processing & understanding), our bots can do intent mapping & take the customer service to new heights. If need be the conversation with virtual agent can be transferred to a human agent for omni-channel customer experience.
AI Powered Bots Features
Humanize the interaction with machine learning
Integrated with CRM
Send & receive files
NLP enabled bots
Customized call flows
Personalize the conversation
Easy transfer to live agents
Seamless customer service