work from home ready remote contact center software
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Work From Home Enabled Contact Center Software

Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

Flexibility & Mobility for Remote Contact Center Agents

Multi- Channel support (Voice, email, chat and social media)

Supports all standard dialer types

Number masking

Mobile app for android and IOS devices

SMS and IVR OTP user authentication

Centralized call recording

Real time agent monitoring

Extensive agent productivity analysis

No Agent infra

Work from any where

Easy to Use user interface

Maintain agent efficiency

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Request a Callback
Download Brochure