Work From Home Enabled Contact Center Software
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
Flexibility & Mobility for Remote Contact Center Agents
Multi- Channel support (Voice, email, chat and social media)
Supports all standard dialer types
Mobile app for android and IOS devices
SMS and IVR OTP user authentication
Centralized call recording
Real time agent monitoring
Extensive agent productivity analysis
Easy to Use user interface
Maintain agent efficiency