WhatsApp Customer Service for enhanced customer experience
WhatsApp has become a very popular channel for businesses to connect with their clients. More & more businesses are adopting this channel of communication for their enquiries & support management .Integration of WhatsApp for customer service in contact center software enables organizations to send & receive information in different media formats like video, pdf’s , plain text , image formats etc .
InterDialog WhatsApp chat enables you to directly chat with the customer, personalizing the chat and assisting clients for a quick resolution. The two-way communication can be used to share information, intimate about an offer, generate tickets & for reminders etc.
WhatsApp Bot is creating chat bots on the popular encrypted messaging app WhatsApp. InterDialog ‘s WhatsApp Bot enables you to embark on conversational commerce and manage customer issues. You get to provide your customers with support on a popular platform they use and are familiar with.