Live Chat Integration in Contact Center Software
With ever increasing customer expectations organizations need to be available to their customers 24x7. Live chat is one such technology which enables you to be in touch with customers round the clock whether for service or sales. Integrating chat in the contact center software helps to give instant responses to customers.
InterDialog Unified Contact Center Software with integration of chat with other channels e.g. voice, email, whatsapp etc enables organizations to provide omni channel customer service. With AI powered chat bot you can further enhance the chat capabilities with minimal costs.
Engage with customers using web chat in contact center
Chat initiation through your website
Multiple / Concurrent chat sessions
Language Support (Unicode)
Interaction statistics reports
Contextual data passed by native apps / website
Customer rating at end of the chat