Live chat software for Contact Center
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Live Chat Integration in Contact Center Software

With ever increasing customer expectations organizations need to be available to their customers 24x7. Live chat is one such technology which enables you to be in touch with customers round the clock whether for service or sales. Integrating chat in the contact center software helps to give instant responses to customers.

InterDialog Unified Contact Center Software with integration of chat with other channels e.g. voice, email, whatsapp etc enables organizations to provide omni channel customer service. With AI powered chat bot you can further enhance the chat capabilities with minimal costs.

Engage with customers using web chat in contact center

Chat initiation through your website

Multiple / Concurrent chat sessions

Intelligent routing

Language Support (Unicode)

Canned messages

SLA Management

Interaction statistics reports

Integrated Chat Bots

File Transfer

Contextual data passed by native apps / website

Online / offline Support

Customer rating at end of the chat

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