Ninox – recording with a difference, a state of art recorder / logger for voice (IP, Analog, ISDN PRI ) and agent screen to allow businesses to keep records, improve customer service, increase security, and decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training.
Teckinfo’s Ninox can record multiple media— Session Initiation Protocol (SIP), ISDN PRI, Analog and multi brands of proprietary Handsets from different vendors like, Avaya, Siemens, NEC, Panasonic etc.
Ninox additionally allows you to capture the agents screen and provides the supervisor real-time monitoring of the agents activities. Once the call recording for the agent starts, the application can be triggered simultaneously.
Applicable areas include Call Centre’s, Share Traders, Banks, Hospitals, Enquiry Departments etc.
In a customer interaction setup, voice logging/recording is one of the high priority requirements of an organisation. However, one of the main concerns of organizations today is collating all of the information that is collected via voice / screen recording / logging in a single repository. In the case of a multi branch organisation, there may be branches spread all across the country / world who need to collate this data on a regular basis.
Teckinfo has the perfect solution to this quandary – Ninox Plus! This tool is designed to collect the recordings from all the locations, convert them into a common format and store them at a central repository / location. The recordings are also used to extract valuable bits of information about the customers, thus creating a database that can be useful for future campaigns. Thanks to Ninox Plus, the common database will be easily accessible to the entire organisation.