Dubai Technologies provides IT and business knowledge consulting, involving designing developing solutions We hold a deep domain exprtise in the Transportation and Service industry. Established in 1994, we are an ISO 9001:2008 company bassed in Dubai, UAE. We consistently go beyond our clients' expectations by bringing together technology, talent, innovation and the highest quality standards. The core of our innovations lie in the following scenarios:
- Business Process Solutions
- Smart City Projects
- IT infrastructure integration
- Machine to machine integration
I am pleased to write this testimonial regarding Teckinfo in providing the InterDialog CCS along with IVRS and Voice Recording solution to our Contact Center. The solution was setup with Asterisk Now IP-PABX and implemented with IVRS configuration. This system is very helpful in our organization as during office and non-office hours, if calls are not attended: they will be forwarded. to the staff's default mobile number or else SMS notification will be automatically sent to a group of staffs.
Teckinfo did an amazing job and we wholeheartedly recommend them to all colleagues and associates. A team full of cutting-edge talent, dedication, and passion for providing converged voice and data solutions.
Mr. Ali Moidu, Chief Operating Officer,
Horizon Contact Centers is East and Central Africa's first state-of-the-art and fully on demand International Contact Center and Business Process Outsourcing (BPO) Company. Our facility has an area of over 40,000 sq ft and the scalability to house over 1,200 agents, making us the largest Outsourcing Contact Center in the entire region. Horizon has a world-class facility within Nairobi (Kenya), fully enabled to service the regional and global market by deploying the best of breed technology to run its operations 24 hours a day, 7 days a week.
Contact Center platform plays an important part for our service Delivery. After Experimendng with many solution providers we selected Teckinfo's InterDialog CCS solution for:
- Inbound Process with Multi language IVR 40 Agents
- Outbound process with 155 Agents
- Integration with Client's CRM
- Voice Recording Solution
- Customized Reports
- Wall Board
We have been very pleased with the solution and support and have been constantly Increasing the number of seats based on our ever increasing business requirements.
We recommend Teckinfo Solution as an efficient and customer oriented partners for all Contact Center requirements
Nicholas Ng'ang'a, IT Director,
Horizon Contact Centers Ltd.
We, Eureka Outsourcing Solutions (EOS) are head quartered in Thane, Maharashtra and have multiple offices and clients spread across the globe have immense domain expertise across industry verticals and a strong digital footprint and committed to provide strategic partnership to our clients, helping them transfonn their business, reduce cost, and improve productivity. We have a diverse business portfolio comprising of a mix of BPM and KPO services. Our expertise lies in designing & implementing technology based customized contact center solutions for client's niche requirements. Our teams work in constant endeavor to provide cutting edge technology using Artificial Intelligence and Deep Learning Neural Network to provide omni-channel solutions to manage customer service, support and end-to-end customer life cycle management.
After working with 8 different technology providers to meet our contact center needs in last few years, we got Teckinfo on board, in the year 2015 to manage 200 desk for one of our new process, but looking at their fast turn around time to deliver and implement their solutions, their after sales services /support and capabilities to meet any type of business requirement through customization, today we have Teckinfo's lnterdialog contact suite managing 1800+ desks, within a span of 3 years and growing with our all new businesses.
They have implemented following features for us:
- Outbound solutions with Preview/Progressive and Predictive dialer and AODs.
- Inbound with extensive customized IVRS as securely, integrated with our customer's remote database, ACD and advanced call routing.
- Customized,CRM based on the process needs along with reports and integration with a few of our customers CRM.
- Voice recording solution with easy retrieval
- Centralized application and database with distributed telephony solution for better management and cost reduction.
- Extensive default reports and capabilities to design any kind of customized reports.
- Managing other communication channels like Emails and SMS as integrated with their solution.
We will give them the highest star rating on their product's Stability, versatility, scalability and ease of use, speed to deliver and service. Their solution is designed, keeping the best industry practices of data security and compliance. They have a highly skilled and experienced teams of presales/sales, product, development and support engineers.
We recommend Teckinfo to all such businesses who need a lifetime strong technology partner and our best wishes to Teckinfo and it's team.
Abhinav Arora, Director & CEO
Eureka Outsourcing Solutions (EOS)
We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding.....
Nitin Sawhney − LWCCS
"Teckinfo's state of the art product helped us scale up our business operations."
Subhash Palsule, Director, Panalinks
"By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
Deepak Malhotra, Dee Call Solutions
"Teckinfo products & solutions are flexible, scalable & extremely user friendly."
"Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
Nitin Sawhney, Live Wire Contact Center
"Sulekha.com is one of the leading Web Portal to help a billion plus Indians to get their local needs with business service providers in the quickest, smartest way possible. We do this by connecting and helping them tranact with fellow consumers and local businesses in an environment of trust and security."
"Contact Center plays a important part for our service delivery. After experimenting with many solution providers we selected InterDialog UCCS from Teckinfo Solutions along with Interactive Voice Response system and Voice Recording Solution. The solution was setup with NEC SV 8100 IP-PBX. We also obtained valuable support from Teckinfo for integrating our MS Dynamics CRM solution with their CTI to have a seamless user interface at the contact center."
"We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
Sushanth Raghavan, Senior Manager
Operations - Phone & Dialer Systems
"Pace Setters Business Solutions Private Limited is one of the leading domestic BPO's in India. In today's fast developing markets, the role of a Company like ours is to provide a vital link between the Service Provider and the Customer. This phenomenal growth in the use of the teleohony promises the consumer increased efficiency and speed of response. Contact centers have been hailed as the key to greater productivity, reduced telephone costs, superior customer service, efficient mass call handling, and increased sales and innovative marketing."
"Below highlights why the Teckinfo has been the right technology partner for us"
- Teckinfo's state of the art product helped us scale up our business operations.
- By providing excellent support services, Teckinfo helps us run our business with minimum downtime.
- Teckinfo's multichannel unified communication solution helped us maximize our agent's performance.
- Teckinfo products & solutions are flexible, scalable & extremely user friendly.
- Teckinfo call center solution have been working at our 5 cities, PAN India.
- Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo.
Pace Setters Business Solutions Private Limited