Twitter Integration in Omni-channel Contact Center
Integrating social media channels for communication in business will reduce the overhead costs of hiring multiple resources. Besides, business firms can respond to the needs of their customers in a more simplified process. Social media channels e.g. Twitter, Facebook etc. serve as an important mechanism to increase the sales of the company. It is time for business firms from all domains of the industry to embrace social media. This is one of the most effective communication channel, enhancing your marketing and branding strategies at the same time.
InterDialog Unified Contact Center Software with social media connectors can help your agents handle comments or tweets being done on your company’s social media pages ..
Contact Center Twitter Integration helps in
Social media queue management
Better customer engagement
Omni-channel customer experience
How does the Twitter integration with contact center work?
Structured Agent reply on tweets
Integration with company’s twitter page
Auto reply on respective media page