Twitter Integration in Contact Center Software
Integrating social media channels for communication in business will reduce the overhead costs of hiring multiple resources for social media customer service. Besides, business firms can respond to the needs of their customers in a more simplified process. Social media channels e.g. Twitter, Facebook etc. serve as an important mechanism to increase the sales of the company. It is time for business firms from all domains of the industry to embrace social media. This is one of the most effective communication channel, enhancing your marketing and branding strategies at the same time.
Our unified contact center software with social media connectors can help your agents handle comments or tweets being done on your company’s social media pages.
Benefits of Call Center Twitter Integration
Social media queue management
Social listening
Timely response
Larger customer connect
Better customer engagement
Omni-channel customer experience
How does it Work?
Twitter plug-in
Intelligent routing
Agent pop-up with tweets
Structured Agent reply on tweets
Integration with company’s twitter page
Auto reply on respective media page