TAPI based Call Center Solution

Teckinfo offers easy to customize, administer and use Call Centre Solutions. Teckinfo’s award winning InterDialog UCCS Unified Contact Center Solutions can be integrated with the customer’s existing communications infrastructure, TDM / IP PBX whereby providing investment protection and limiting additional expenditures. InterDialog UCCS supports TAPI, an industry standard voice processing protocol from Microsoft which is being used globally by all leading telecom manufacturers.

The solution fulfills the requirements of a complete functionality for an inbound / outbound / blended Contact Centre & scalability is bound by the limitation of the PBX. On its own in a standalone mode InterDialog UCCS can support up to 1500 users per setup, the largest in its class. Having said this any TAPI compliant PBX be it Panasonic, Siemens NEC or Avaya can be integrated seamlessly with InterDialog UCCS (a Unified Communication Solutions) to deliver world class solutions.

Teckinfo has extensive domain knowledge about the various processes across industry verticals. Its award winning InterDialog UCCS Unified Communication Solutions is a preferred Contact Center Solution for Panasonic be it Panasonic’s TAPI enabled TDA / TDE 100 / 200 / 600 range of TDM PBX switches & also its NS300 / NS 1000 range IP PBX switches.

Teckinfo has also successfully implemented its award winning InterDialog UCCS Unified Communication Solutions offerings on TAPI based NEC & Siemens range of PBX switches & also TSAPI based Avaya PBX switches.

InterDialog Supervisor, a cost effective Call Monitoring solution has helped many organizations effectively & efficiently manage their calling operations and monitor high-volume calls. The built-in ACD management reports, and real time monitoring, have also helped them improve their customer service levels. They are able to access real time and historical information for identifying staffing deficiencies that need improvement and increase overall performance.

They have further improved on handling large volume calls by adding Teckinfo’s Integrated Voice Response (IVR) solution which can be totally customized to fit any business environment. Also Teckinfo’s Ninox Call Logger solution helps to record all calls, with easy access to recordings that can be archived for quality assurance & internal training purposes.

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

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User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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