Support Services

Support Services

Methodology-based & quality-focused processes are critical to build, implement & support complex technology-based solutions.

Teckinfo's support team professionals are skilled in installing, maintaining & assisting organizations with enterprise-class, mission-critical applications. We continuously strive to enhance our technical & management skills so as to provide total solution to customers.

We have a dedicated helpdesk to log in your complaints, if any. Contact with the help desk can be established in any one of the ways via, mail, chat, voice and soon through customer portal (that’s coming up soon). A well equipped helpdesk ensures immediate response to solve the issue. Remote access to your network and setup ensures minimum downtime. Categorization of complaints into critical, non-critical etc. & a well-defined call escalation procedure helps to minimize downtime. We are well sufficiently equipped to maximize uptime.

We provide comprehensive support plans for the products and services bought from us. You can choose from premium support, standard support, 24X7 support, with add-ons for customization support. Our authorized and certified associations with telecom hardware providers, be it gateways, switches, IP-PBX etc give us access to OEM resources, such as access to specialized training, specialized technical support, faster access, to spares inventory which would not be normally available to other resellers. Also available through these partnerships are solutions for annual maintenance contracts, which can be bundled with our Annual Maintenance Services.

We have highly trained professionals for support on
Digium products
Synway products
Donjin and Keygoe products