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Support Services

Methodology-based & quality-focused processes are critical to build, implement & support complex technology-based solutions.

Teckinfo's support team professionals are skilled in installing, maintaining & assisting organizations with enterprise-class, mission-critical applications. We continuously strive to enhance our technical & management skills so as to provide total solution to customers.

We have a dedicated helpdesk to log in your complaints, if any. Contact with the help desk can be established in any one of the ways via, mail, chat, voice and soon through customer portal (that’s coming up soon). A well equipped helpdesk ensures immediate response to solve the issue. Remote access to your network and setup ensures minimum downtime. Categorization of complaints into critical, non-critical etc. & a well-defined call escalation procedure helps to minimize downtime. We are well sufficiently equipped to maximize uptime.

We provide comprehensive support plans for the products and services bought from us. You can choose from premium support, standard support, 24X7 support, with add-ons for customization support. Our authorized and certified associations with telecom hardware providers, be it gateways, switches, IP-PBX etc give us access to OEM resources, such as access to specialized training, specialized technical support, faster access, to spares inventory which would not be normally available to other resellers. Also available through these partnerships are solutions for annual maintenance contracts, which can be bundled with our Annual Maintenance Services.

We have highly trained professionals for support on
Digium products
Synway products
Donjin and Keygoe products

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605577/88 or send form below

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User Testimonials

  • Teckinfo did an amazing job and we wholeheartedly recommend them to all colleagues and associates.A team full of cutting-edge talent, dedication and passion for providing converged voice and data solutions......
    Mr. Ali Moidu - Dubai Technologies

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  • After Experimenting with many solution providers we selected Teckinfo's InterDialog UCCS. We have been very pleased with the solution and support. We recommend Teckinfo as an efficient and customer oriented partner for all contact center requirements......
    Nicholas Ng'ang'a, IT Director, Horizon Contact Centers Ltd

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  • We will give them the highest star rating on their product's stability, versatility, scalability and ease of use, speed to deliver and service.We recommend Teckinfo to all such businesses who need a lifetime strong technology partner......
    Abhinav Arora, Director & CEO, Eureka Outsourcing Solutions

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  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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