Scalable Contact Center Software
Today with customer expectations being all time high, companies need to invest in a scalable software for call center that is future proof and has high scalability.
Our highly scalable contact center software, ID-Cloud can be deployed in a number of ways to suit all kinds of requirements. Single setup with or without redundancy, multiple telephony with single CTI, multiple telephone with multiple CTI and hosted are all possible with our product. We have proven and demonstrable setups all across the globe.
Key Features of Scalibility for Call Center
Supports 10000 SIP channels
Max 3500 Agents / 700 per CTI
16 Telephony servers & 5 CTI servers
NDB cluster with 5 nodes
Supports large number of agents
Supports Multiple Telephony
Multiple CTI with centralized database
Remote telephony with centralized CTI
Centralized reporting / recording server