Scalability in Call Center
Request a Demo
Request a Callback
Download Brochure

Scalable Contact Center Software

Today with customer expectations being all time high, companies need to invest in a scalable software for call center that is future proof and has high scalability.

Our highly scalable contact center software, ID-Cloud can be deployed in a number of ways to suit all kinds of requirements. Single setup with or without redundancy, multiple telephony with single CTI, multiple telephone with multiple CTI and hosted are all possible with our product. We have proven and demonstrable setups all across the globe.

Key Features of Scalibility for Call Center

Supports 10000 SIP channels

Max 3500 Agents / 700 per CTI

16 Telephony servers & 5 CTI servers

NDB cluster with 5 nodes

Supports large number of agents

Supports Multiple Telephony

Multiple CTI with centralized database

Remote telephony with centralized CTI

Centralized reporting / recording server

Request a Demo
Request a Callback
Download Brochure