Real Time Monitoring Software for Call Center
Admin & Supervisor is a very important function in a contact center. He is like the captain of a ship who manages everything.
Our call quality monitoring software and the admin & supervisor module helps you manage the complete contact center operations right from configuring agents or campaigns, monitoring them and optimizing the performance of campaigns and agents. With call center real time monitoring, whispering, barging & call seizing options Admin / Supervisors ensure that customer service standards are maintained.
Features of Admin and Supervisor Module
Agent Disposition View
Batch Activity View
Call queue etc.
Color coding for thresholds
Call barging / seizing / whispering
Comprehensive configuration tools