In today’s business scenario organizations need to focus diligently on their core business objectives and are increasingly interested in outsourcing solutions for their IT systems.
Teckinfo has the resources & capacity to deliver managed services for their complete range of products for unified contact centers, helpdesk, messaging & communications solutions. Our services help our large base of customers to outsource the management of their Contact Center & network infrastructure, thereby focusing on their core competencies.
We offer operational services - from basic monitoring support to manage Unified contact center technologies, including CTI, ACD, IVR, voice, call recording, Unlike conventional business process outsourcing arrangements, our services allow for true flexibility and a focused approach to the job in hand. We strive to help our customers cut down on their infrastructure / equipment requirements & on the investment for manpower i.e. in turn minimize their total cost of communications solution ownership.
We can customize our services on selected / contracted processes instead of the entire business processes of your organization. Our Operations Services are designed to work on the principles of joint – management, where we take care of your day to day activities of monitoring and management while you take care of your business and overall management.