Operational Services

Operational Services

In today’s business scenario organizations need to focus diligently on their core business objectives and are increasingly interested in outsourcing solutions for their IT systems.

Teckinfo has the resources & capacity to deliver managed services for their complete range of products for unified contact centers, helpdesk, messaging & communications solutions. Our services help our large base of customers to outsource the management of their Contact Center & network infrastructure, thereby focusing on their core competencies.

We offer operational services - from basic monitoring support to manage Unified contact center technologies, including CTI, ACD, IVR, voice, call recording, Unlike conventional business process outsourcing arrangements, our services allow for true flexibility and a focused approach to the job in hand. We strive to help our customers cut down on their infrastructure / equipment requirements & on the investment for manpower i.e. in turn minimize their total cost of communications solution ownership.

We can customize our services on selected / contracted processes instead of the entire business processes of your organization. Our Operations Services are designed to work on the principles of joint – management, where we take care of your day to day activities of monitoring and management while you take care of your business and overall management.