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Boost Your Sales and Productivity with Advanced Dialer Software

Enterprise grade outbound calling solution to maximize agent efficiency and achieve cost savings.

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    Enhance Customer Engagement with Advanced Outbound Dialer Software Solutions

    Auto Dialer

    Auto dialers eliminate the need for call center agent to manually dial phone numbers and significantly increase their efficiency and productivity. Depending on campaigns and their calling requirements, outbound contact center can operate it in different modes viz: preview, progressive, predictive or power dialling. Automatically dial a list of phone numbers, filter out unanswered calls, busy tones, or voicemails and connect agents with only answered calls. Streamline the calling process, ensure agents spend more time engaging with customers, leading to improved agent efficiency, enriched campaign performance, reduced operating costs and higher sales conversion rates.

    Click-2-Call

    Click-to-call capability allows users to initiate a phone call directly to the designated phone number by clicking a button on the CRM or a digital platform to establish a real-time voice conversation. It also helps simplify the process of connecting with businesses by eliminating the need to manually dial phone numbers, enhance user convenience, improve response rates, and provide instant access to the customer. This feature is widely used in various industries to streamline communication, improve customer experiences, and for lead generation.

    Predictive Dialer

    Predictive dialer uses advanced algorithms to predict agent availability and automate dialing, optimizing call connect rates. It dials multiple numbers simultaneously, filtering out unanswered calls, busy tones, and voicemails, connecting agents only to live calls. This minimizes idle time and maximizes talk time, boosting productivity and customer interactions. Utilizing historical data and real-time analytics, it adjusts pacing ratios dynamically, ensuring a steady call flow. Perfect for high-volume campaigns, it streamlines operations and improves results.

    What makes TeckInfo's Automatic Call Dialer Solutions Special?

    Boost Sales and Operational Efficiency

    Increase sales and revenue with advanced dialing algorithms and streamlined outbound calling operations. Centralized lead upload and customized dialing rules maximize resource utilization and agent productivity. Detect unattended calls and route only genuine connections to your agents.

    Enhance Customer Engagement and Data Security

    Deliver personalized customer interactions with click-to-call and predictive dialing. Seamlessly integrate with CRM systems for improved retention. Manage Do-Not-Call (DNC) lists effortlessly, stay compliant with industry regulations, and protect sensitive customer information with robust data security measures.

    Gain Insights and Ensure Quality Control with Automated Call Recording

    Monitor performance with real-time analytics and reporting. Capture and review call recordings for quality assurance, compliance, and training purposes. Enhance quality control and ensure regulatory compliance by monitoring call center agent performance with automated call recording for both voice and screen.

    Key Features of ID Cloud Outbound Dialer Solutions

    Centralized Lead Upload

    Consolidate lead data from different sources, merge and map it to the central system, validate data, and upload it for efficient lead management, follow-up and analysis.

    Advanced Dialling Rules

    Configurable dialing rules and smart algorithms optimize call timing, frequency, and prioritization, boosting connectivity. Calls can be scheduled based on recipient time zones.

    AOD
    (Outbound IVR)

    Automated voice broadcasting software to play pre-recorded voice messages to an entire contact list or to a segmented list of you choice.

    CRM
    Integration

    Our ready connectors and customizable APIs ensure seamless integration of our dialer with your CRM, giving agents access to customer data for personalized, accurate interactions.

    Do-Not-Call (DNC) List Management

    Built-in tools for managing Do-Not-Call lists, ensure compliance with telemarketing regulations, maintain legal compliance and avoid fines or penalties.

    Call Monitoring and Recording

    Enable supervisors to monitor live calls, review interactions, provide feedback for internal training, and ensure regulatory compliance with the best dialer software.

    Data Security and Compliance

    Data masking and encryption capabilities for access controls ensure data security and regulatory compliance adherence.
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    What They’re Talking About Us

    See Frequently Asked Questions

    Can the dialer integrate with other systems?
    Yes, it can be integrated with other systems viz: CRM applications and workforce management tools.
    Yes, our solution contains reporting and analytics features to measure campaign performance of your outbound call center services. Metrics such as call volume, conversion rates, average call duration, and agent productivity can be tracked and analyzed to evaluate campaign success and make data-driven improvements.
    Yes, our ID Cloud software, which is one of the best dialer, has been designed to handle large call volumes efficiently. It can be scaled to accommodate increased call traffic without compromising performance.
    Auto dialers automate the dialing process and eliminate the manual dialing resulting in reduced agent idle time. Agents spend more time engaging with live contacts and less time on unproductive tasks, leading to increased productivity and efficiency.
    Yes, our dialer gives you the flexibility of multiple deployments. It can be hosted on cloud or you have the option of hybrid or on premise dialer.
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