Boost Your Sales and Productivity with AI-powered Dialer Software
AI-POWERED ENTERPRISE-GRADE OUTBOUND CALLING SOLUTION TO MAXIMIZE AGENT EFFICIENCY, DRIVE SMARTER ENGAGEMENTS, AND ACHIEVE SIGNIFICANT COST SAVINGS
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Our Customers
Enhance Customer Engagement with Advanced Outbound Dialer Software
Auto Dialer
Auto dialers eliminate the need for call center agent to manually dial phone numbers and significantly increase their efficiency and productivity. Depending on campaigns and their calling requirements, outbound contact center can operate it in different modes viz: preview, progressive, predictive or power dialling. Automatically dial a list of phone numbers, filter out unanswered calls, busy tones, or voicemails and connect agents with only answered calls. Streamline the calling process, ensure agents spend more time engaging with customers, leading to improved agent efficiency, enriched campaign performance, reduced operating costs and higher sales conversion rates.
Click-2-Call
Click-to-call capability allows users to initiate a phone call directly to the designated phone number by clicking a button on the CRM or a digital platform to establish a real-time voice conversation. It also helps simplify the process of connecting with businesses by eliminating the need to manually dial phone numbers, enhance user convenience, improve response rates, and provide instant access to the customer. This feature is widely used in various industries to streamline communication, improve customer experiences, and for lead generation.
Predictive Dialer
Predictive dialer uses advanced algorithms to predict agent availability and automate dialing, optimizing call connect rates. It dials multiple numbers simultaneously, filtering out unanswered calls, busy tones, and voicemails, connecting agents only to live calls. This minimizes idle time and maximizes talk time, boosting productivity and customer interactions. Utilizing historical data and real-time analytics, it adjusts pacing ratios dynamically, ensuring a steady call flow. Perfect for high-volume campaigns, it streamlines operations and improves results.
Contact us today to schedule a demonstration and know how our dialer solution can benefit your organization.
What makes TeckInfo's Automatic Call Dialer Solutions Special?
Book a demo and see our auto dialer in action – unlock smarter calling today
Key Features of ID Cloud Outbound Dialer Solutions
AI Agent Assist
Agent assist boosts efficiency with AI-driven suggestions, contextual responses, and real-time support for faster customer service. Reduce cost and shorten training period with AI.
Centralized Lead Upload
Consolidate lead data from different sources, merge and map it to the central system, validate data, and upload it for efficient lead management, follow-up and analysis.
Advanced Dialling Rules
Configurable dialing rules and smart algorithms optimize call timing, frequency, and prioritization, boosting connectivity. Calls can be scheduled based on recipient time zones.
AOD
(Outbound IVR)
Automated voice broadcasting software to play pre-recorded voice messages to an entire contact list or to a segmented list of you choice.
CRM
Integration
Our ready connectors and customizable APIs ensure seamless integration of our dialer with your CRM, giving agents access to customer data for personalized, accurate interactions.
Do-Not-Call (DNC) List Management
Built-in tools for managing Do-Not-Call lists, ensure compliance with telemarketing regulations, maintain legal compliance and avoid fines or penalties.
Call Monitoring and Recording
Enable supervisors to monitor live calls, review interactions, provide feedback for internal training, and ensure regulatory compliance with the best dialer software.
Data Security and Compliance
Data masking and encryption capabilities for access controls ensure data security and regulatory compliance adherence.
CUSTOMER TESTIMONIALS
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Mr. Ali Moidu
Chief Operating Officer
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IT Director
HDB - Head Collection Services
See Frequently Asked Questions
Can the dialer integrate with other systems?
Yes, it can be integrated with other systems viz: CRM applications and workforce management tools.
Is it possible to measure the performance of outbound calling campaigns?
Yes, our solution contains reporting and analytics features to measure campaign performance of your outbound call center services. Metrics such as call volume, conversion rates, average call duration, and agent productivity can be tracked and analyzed to evaluate campaign success and make data-driven improvements.
Can auto dialer software handle large call volumes?
Yes, our ID Cloud software, which is one of the best dialer, has been designed to handle large call volumes efficiently. It can be scaled to accommodate increased call traffic without compromising performance.
How can an automatic dialing software improve agent productivity?
Auto dialers automate the dialing process and eliminate the manual dialing resulting in reduced agent idle time. Agents spend more time engaging with live contacts and less time on unproductive tasks, leading to increased productivity and efficiency.
Can a dialer be hosted on the cloud?
Yes, our dialer gives you the flexibility of multiple deployments. It can be hosted on cloud or you have the option of hybrid or on premise dialer.
Revolutionize your outbound calling process by reducing costs and optimizing agent productivity. Schedule a demo today and see the impact first-hand.
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